Solutions Engineer

Firefly • New York, NY

55d

About The Position

Firefly is the Agentic Cloud Automation platform that transforms cloud infrastructure into a self-healing, compliant, and recovery-ready control plane. Its context-aware AI agents codify and govern your cloud, creating a unified system of record, acting safely and precisely within built-in guardrails. At Firefly, we’re looking for a Solutions Engineer who will join our global sales team and who’s as excited about helping prospects as they are about building solutions. As your primary focus will be on pre-sales, you’ll be the technical voice of our prospects, working closely with Sales, Product, and Engineering to ensure a smooth journey - from the first technical demo to successful production deployment and beyond. As this role focuses on pre-sales solutions engineering, it’s perfect for someone with a strong DevOps or cloud background, a startup mentality, and a passion for helping prospects understand and adopt cutting-edge technology. The role is open to any candidate based in the Eastern or in the Central time zone in the US.

Requirements

• At least 3-5 years of experience as a Pre-Sales Solutions Engineer in a tech company.
• DevOps, Cloud Engineer, or similar background experience (B2B startup experience is an advantage).
• Strong understanding of cloud infrastructure (AWS/GCP/Azure), CI/CD pipelines, and modern DevOps tools.
• Strong understanding of Infrastructure-as-Code / FinOps / Governance.
• Experience working with APIs, containers (Docker/Kubernetes), scripting (Python, Bash, etc) and automations.
• Comfortable running customer-facing calls and explaining complex concepts simply.
• A self-starter, hungry to take ownership, resourceful, and customer-obsessed.
• Excellent communication skills – both technical and business-level.

Responsibilities

• Partner with Account Executives to understand customer pain points and deliver tailored product demos, technical deep dives, and value-driven presentations.
• Lead Proof-of-Concepts (POCs) and product evaluations, ensuring a smooth and technically sound validation process.
• Serve as the technical champion throughout the sales cycle - answering questions, addressing objections, and building trust with prospects.
• Translate complex technical capabilities into clear business value, mapping product features to customer goals and environments.
• Collaborate with Product and Engineering to relay market feedback, share prospect insights, and help shape future roadmap direction.
• Develop technical assets such as demo environments, sample code, automation scripts, and documentation to support the pre-sales process.
• Continuously deepen your expertise in Firefly’s platform and the broader DevOps/cloud ecosystem to become a go-to subject matter expert for prospects and internal teams.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 51-100 employees