Solutions Engineer - US

Lusha • Boston, MA

5h • Hybrid

About The Position

Lusha is seeking a Solutions Engineer to serve as the technical engine for complex deals and high-value customers. This role involves architecting solutions to integrate Lusha as a core infrastructure component, owning the technical journey from pre-sales validation to building automated data workflows for long-term customer retention. The Solutions Engineer will act as a bridge between customer operations teams and Lusha's API, ensuring data is integrated where needed. The position is based in Lusha's Boston office, operating under a hybrid model with two days a week in the office. The ideal candidate enjoys owning technical outcomes, building high-scale automated workflows, translating business problems into technical architecture, leading deep-dive technical consultations with RevOps and CTOs, thriving in fast-moving environments, and using APIs and middleware to solve integration challenges.

Requirements

• 4+ years of experience in a customer-facing technical role such as a Solutions Engineer, Technical Solutions Consultant, Integration Engineer, Sales Engineer, or Technical Account Manager.
• CRM Expertise: Hands-on experience with Salesforce and HubSpot, specifically with field mapping, custom objects, and workflow logic.
• API Knowledge: Strong understanding of REST APIs and experience navigating technical documentation to test endpoints.
• SQL: Proficiency in SQL for data analysis and troubleshooting.
• Postman: Previous experience using Postman for API validation and troubleshooting.
• Workflow Automation: Experience using connectors like Zapier, Make, n8n, Workato, or similar middleware to move data between systems.
• Communication: The ability to explain the difference between a simple knowledge gap and a complex technical gap to people who aren't technical.

Nice To Haves

• Previous experience in the Sales Intelligence or RevTech space.
• A background in Sales Operations or RevOps.
• Experience working with Databricks or large-scale data warehouses.
• Experience using AI tools to improve your own daily efficiency and output.

Responsibilities

• Technical Discovery and Validation: Deep dive into prospect stacks to remove technical blockers and lead the "Proof of Data" process, analyzing match rates and hit rates to prove ROI before a deal is signed.
• Technical Onboarding: Own the initial technical success for new customers, leading the live configuration of CRM integrations and API setups, executing the first automated workflow to ensure immediate adoption and value.
• Technical Consulting and Implementation: Act as the fixer for unhealthy accounts, diagnosing gaps and building custom implementations using Webhooks, APIs, or connectors.
• Internal Feedback Loop: Act as the technical voice of the customer, partnering with Product and Engineering teams to escalate bugs, prioritize feature requests, and help shape the product roadmap based on real-world field requirements.
• Stakeholder Alignment: Manage technical objections across different teams, including Security, IT, and RevOps, to ensure Lusha becomes a permanent part of the customer's stack.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 101-250 employees