Solutions Engineer, North America

Ares Operations • Bellevue, WA

1d • $235,000 - $255,000

About The Position

About the company: Ada Infrastructure is a part of the digital infrastructure platform of Ares Management Corporation (NYSE: ARES), a leading global alternative investment manager offering clients complementary primary and secondary investment solutions across the credit, real estate, private equity and infrastructure asset classes. We are a global data center business grounded in sustainability, safety, and security. With a world-class team of industry leaders and the resources of Ares Management Ada Infrastructure is executing on our mission to lead the world in sustainable digital infrastructure that drives customer success and social benefit. Why Join Us: This role is an excellent opportunity to join a deeply experienced and high-performing team, while benefiting from the opportunity to directly impact and contribute to Ada’s global commercial growth and customer engagement strategy. Our hand-picked team combines industry-wide experience and in-country expertise with unmatched customer relationships and industry intelligence. The Team you are joining: We are a lean team of datacenter infrastructure experts developing a global datacenter program that meets the evolving needs of our customers, at scale and in a sustainable way. We are committed to listening, collaborating cross functionally and partnering to drive efficient and effective solutions that achieve our business objectives. We provide global leadership and direction that enables our regional teams to design and deliver scalable future ready solutions to successfully support our customers. Summary: As North America Solutions Engineer, you will serve as Ada’s technical authority in customer engagements—translating hyperscaler, AI, and neo-cloud requirements into credible, scalable, and financeable infrastructure solutions. You bring a holistic knowledge of data center systems and the commercial judgment to balance speed-to-market, performance, capital efficiency, and execution risk while avoiding over-engineering. You will be responsible for leading presales technical strategy, shaping customer-facing solution concepts, and ensuring alignment between customer requirements and Ada’s platform standards. With your technical expertise, you will partner closely with the Head of Ada Infrastructure, Commercial leadership, Design & Innovation, and the Product team to refine Ada’s solution offerings and customer narratives, while enabling efficient internal decision-making and execution readiness.

Requirements

• Bachelor’s degree in Engineering (Electrical, Mechanical, or related field) or equivalent experience.
• 8+ years of experience in solutions engineering, technical presales, customer engineering, or customer-facing infrastructure engineering roles.
• Deep understanding of digital infrastructure supporting hyperscale cloud, AI, and GPU-intensive workloads.
• Demonstrated ability to translate customer workload requirements into infrastructure-level solutions, assumptions, and deliverable concepts.
• Strong communication and collaboration skills, with the ability to work effectively with a cross-functional team and with technical and executive audiences.
• Commercially disciplined judgment navigating tradeoffs between capital, schedule, risk, and customer performance requirements.

Nice To Haves

• Experience supporting large, complex, multi-stakeholder transactions and negotiating technical-commercial tradeoffs.
• Familiarity with high-density power delivery, liquid cooling strategies, and rapid deployment/modular construction models.
• Experience building repeatable solution frameworks, reference architectures, and enablement assets for go-to-market teams.
• Experience working closely with product and design organizations to evolve platform standards and customer-facing offerings.

Responsibilities

• Act as the primary technical lead in presales engagements with hyperscale cloud providers, AI platform companies, and neo-cloud operators.
• Partner with Sales to shape pursuit strategy, solution positioning, and deal structure for large-scale, multi-MW transactions.
• Lead technical discovery and solution definition with customer stakeholders across infrastructure engineering, capacity planning, AI platform teams, and executive leadership.
• Translate workload requirements (density, cooling, resiliency, deployment speed, expansion) into clear technical assumptions that can be priced, underwritten, contracted, and delivered.
• Support RFPs/RFIs and complex negotiations by developing technical responses, option sets, and risk-aware recommendations.
• Enable Commercial teams with repeatable solution frameworks, competitive differentiation, and consistent “what we will/won’t do” technical guardrails.
• Build and maintain database for customer responses to drive higher consistency, faster turnaround and quality in responses
• Coordinate cross-functionally with Development, Power, Delivery, Operations, and Finance to validate feasibility, constructability, schedule, and execution risk during pursuits.
• Leverage internal Design & Innovation expertise to translate Ada future ready design and standards into customer-specific infrastructure solutions addressing high-density power, advanced cooling, resiliency, and rapid scalability
• Partner with Design & Innovation to define and maintain reference architectures, design guardrails, and customer-facing technical narratives used in proposals and executive engagements.
• Partner with the Product team to represent “Voice of Customer” around repeatable solution offerings, capture customer feedback, and inform platform roadmap priorities (AI-ready features, modularity, deployment models).

Benefits

• Comprehensive Medical/Rx, Dental and Vision plans
• 401(k) program with company match
• Flexible Savings Accounts (FSA)
• Healthcare Savings Accounts (HSA) with company contribution
• Basic and Voluntary Life Insurance
• Long-Term Disability (LTD) and Short-Term Disability (STD) insurance
• Employee Assistance Program (EAP)
• Commuter Benefits plan for parking and transit
• access to a world-class medical advisory team
• a mental health app that includes coaching, therapy and psychiatry
• a mindfulness and wellbeing app
• financial wellness benefit that includes access to a financial advisor
• new parent leave
• reproductive and adoption assistance
• emergency backup care
• matching gift program
• education sponsorship program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees