Solutions Engineer

Jump • Salt Lake City, UT

17d • $220 - $250 • Remote

About The Position

As a Solutions Engineer at Jump , you’ll sit at the intersection of product, engineering, and go-to-market. Your role is to translate complex customer needs into clear, scalable technical solutions, helping prospects and customers understand how Jump fits into their existing systems and workflows. You’ll act as a trusted technical advisor throughout the sales and implementation lifecycle: leading discovery, designing integrations, delivering tailored demos, and partnering closely with internal teams to ensure successful outcomes. As Jump continues to scale, you’ll also help shape our pre-sales motion, technical documentation, and product roadmap based on real-world customer feedback.

Requirements

• 4–7 years of experience in Solutions Engineering, Sales Engineering, Solutions Consulting, or a similar customer-facing technical role
• Experience working with B2B SaaS products, ideally in a growth-stage startup
• Comfort supporting enterprise or strategic accounts with complex technical requirements
• Strong understanding of system architecture, APIs, and integrations
• Hands-on experience with REST APIs, webhooks, and third-party platforms
• Familiarity with data models, SQL, and how data moves across systems
• Working knowledge of at least one programming or scripting language (e.g., Python, JavaScript, Java, Go)
• Experience with cloud platforms (AWS, GCP, or similar)
• Exceptional communication skills- you can clearly explain technical concepts to any audience
• Consultative, customer-first approach with strong problem-solving instincts
• Comfortable navigating ambiguity and wearing multiple hats in a fast-growing environment
• Energized by building trusted relationships and helping customers succeed

Responsibilities

• Lead technical discovery with mid-market and enterprise prospects to understand workflows, constraints, and success criteria
• Design end-to-end solutions spanning integrations, data flows, and system architecture
• Produce clear technical diagrams and solution documentation to align internal and external stakeholders
• Partner with Sales as the technical lead on complex deals
• Deliver tailored product demos that communicate Jump’s value to technical and non-technical audiences
• Address questions around architecture, security, data models, and integrations
• Own technical components of RFPs, RFIs, and security reviews
• Advise on and support integrations using APIs, webhooks, and third-party systems
• Collaborate with Engineering to validate feasibility, scope custom solutions, and unblock complex implementations
• Guide customers and partners on integration best practices
• Scope and lead proofs of concept (POCs) for strategic prospects
• Act as an escalation point for complex technical issues during onboarding and implementation
• Ensure smooth handoffs from Sales to Customer Success and Implementation
• Share structured customer feedback with Product and Engineering
• Influence the roadmap by identifying recurring customer needs and integration patterns
• Improve pre-sales tooling, demo environments, and technical documentation

Benefits

• Equity
• Medical, dental, vision benefits
• 401k available

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed