Solutions Engineer

Extreme Networks • Salem, NH

44d

About The Position

The Solutions Engineer supports customers who purchase premium services, providing technical guidance, solution validation, deployment services, and operational support for advanced wired and wireless networks in high-density venues and enterprise environments. This role combines network design, deployment, wireless optimization, troubleshooting, customer enablement, and cross-functional collaboration.

Requirements

• VLANs, switching, routing, link aggregation, ACLs, port mirroring, SNMP
• Static routing, OSPF, VRRP
• RADIUS, TACACS+, RADSEC, PKI
• Syslog, SSH, TFTP, DHCP, PoE, LLDP
• MSTP, RSTP, STP
• High-density Wi-Fi design and optimization
• RF spectrum analysis
• Active, passive, and predictive site surveys
• Linux/Unix familiarity
• Wireshark
• NetAlly tools
• Python scripting
• 5+ years in technical support, professional services, or network engineering
• Experience troubleshooting across Layers 1–7
• Experience with WLAN, switching, routing, and large-scale deployments
• Strong customer-first mindset
• Excellent interpersonal and communication skills
• Ability to navigate sensitive customer situations professionally
• Ability to work independently and across cultures
• Proficient in technical and business English

Nice To Haves

• Bachelor’s degree in Engineering, CS, or related field
• CWNP certifications (CWNA, CWAP, CWDP, CWSP, CWISA, CWNE)
• CCNA or higher (CCNP/CCIE)
• Extreme Networks certifications (to be obtained within 1 year)
• High-density venue experience strongly preferred

Responsibilities

• Provide technical support for high-density Wi-Fi, switching, routing, and analytics.
• Serve as escalation point for customer engineering teams; coordinate with GTAC as needed.
• Provide event support, including occasional after-hours or weekend work.
• Design, install, configure, and troubleshoot Ethernet switching, fabric, and WLAN solutions.
• Deliver on-site and remote deployments and configuration validation.
• Conduct RF site surveys, spectrum analysis, and Wi-Fi optimization.
• Test and verify EVC solutions and overall deployment readiness.
• Perform hands-on lab work: solution testing, issue reproduction, hardware/software validation, and equipment staging.
• Use diagnostic tools such as Wireshark, NetAlly, automation scripts, and RF utilities.
• Act as a technical liaison with sales, engineering, and product teams.
• Install and configure venue analytics solutions for major-league customers.
• Support customers in ExtremeCloud IQ, WLAN management, analytics, and security integrations.
• Diagnose network issues across Layers 1–7.
• Develop technical documentation including MOPs, guides, and troubleshooting materials.
• Deliver training to customers, partners, and internal teams.
• Support partner and customer engineering enablement.
• Manage complex customer situations with professionalism.
• Build strong customer relationships and support long-term success.
• Communicate clearly with internal and external stakeholders.
• Manage multiple priorities and customer expectations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees