Solutions Engineer

Milestone

24d • $120,000 - $134,000 • Remote

About The Position

At Milestone Systems, what you do matters - because our work helps humans,
societies, and organizations feel safer.

The Solutions Engineer is where technical credibility meets revenue impact;
turning complex customer requirements into solutions that win trust, accelerate
decisions, and drive long-term adoption.

In partnership with Sales, this role shapes the customer’s technical vision
early—validating fit, removing potential technical risk from deployments through
pilots and sound architecture, and clearly demonstrating the value of
Milestone’s open platform. By translating business and operational challenges
into reliable technical designs, the Solutions Engineer improves win rates,
reduces late-stage surprises, and lays the foundation for successful
implementations and satisfied customers.

Requirements

• Bachelor’s degree in technical/engineering discipline, or equivalent professional experience
• Relevant IT certifications
• Strong knowledge of and/or experience with cloud services
• Analytical and problem-solving skills, including the ability to troubleshoot complex technical environments
• Customer-facing communication skills, including the ability to explain technical concepts to non-technical stakeholders
• Ability to learn new technologies quickly and stay current in a rapidly changing technical landscape
• Excellent knowledge of Windows and Linux-based operating systems
• Strong knowledge of server, storage and networking hardware and configuration principles
• Experience with PC/Server configuration and troubleshooting
• Ability to work independently, manage priorities, and apply sound technical judgment
• Valid driver’s license with a clean driving record; security clearance and/or ability to obtain, as required

Nice To Haves

• Solution selling experience and/or training, a plus.

Responsibilities

• Deliver excellent customer experiences by providing responsive, solutions-oriented support throughout the sales cycle
• Build and maintain deep expertise in Milestone products to accurately position capabilities and value to customers and partners
• Develop working knowledge of open-platform software and hardware to design end-to-end solutions that meet customer requirements
• Translate customer needs into documented functional and configuration requirements to ensure the proposed solution addresses key challenges
• Deliver detailed, technical demonstrations and presentations that clearly explain complex solutions to varied audiences
• Plan and execute pilots and proof-of-concept installations to validate technical fit and support customer decision-making
• Advise sales teams during meetings and conference calls with technical guidance that moves opportunities forward
• Support trade shows and exhibitions by setting up/tearing down equipment, running demos, and engaging prospects in solution discussions
• Build trusted relationships with their sales counterparts, customers and partners to strengthen adoption and long-term success
• Provide actionable technical feedback to support product teams to influence roadmap and improve customer outcomes
• Create and execute a proactive technical territory plan that increases technical win rates across regional accounts
• Deliver professional services within the assigned territory to ensure successful deployment and customer satisfaction (as needed)
• Travel up to 40–50% to support customer meetings, on-site demos, and implementations across the territory

Benefits

• medical/dental benefits
• FSA or HSA
• 401k with 6% Safe Harbor employer match
• paid parental leave
• generous PTO (20 days' vacation, 10 days paid sick time, and 12 company holidays)
• fully paid Short Term disability policy
• fully paid Long Term disability policy
• Life Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level