Solutions Engineer

Algolia

6d • Remote

About The Position

At Algolia, we’re proud to be a pioneer and market leader in AI Search, empowering 17,000+ businesses to deliver blazing-fast, predictive search and browse experiences at internet scale. Every week, we power over 30 billion search requests — four times more than Microsoft Bing, Yahoo, Baidu, Yandex, and DuckDuckGo combined. In 2021, we raised $150 million in Series D funding, quadrupling our valuation to $2.25 billion. This strong foundation enables us to keep investing in our market-leading platform and serving incredible customers like Under Armour, PetSmart, Stripe, Gymshark, and Walgreens. Open to candidates in Eastern or Central timezone. At Algolia, we are passionate about helping developers & product teams connect their users with what matters most in milliseconds! Algolia provides the industry’s most powerful search and discovery SaaS platform, driving richer, more powerful engagement and success capabilities to over 17,000 companies. We are seeking passionate and industrious Solutions Engineers ready to join a hyper-growth business and market to help evangelize and drive technical success with our solutions. The Solutions Engineer is a critical part of the go-to-market team, working closely with the sales and solutions organizations, playing a major role in the revenue attainment of the company and the adoption and best practices of our customers. The Algolia Solutions Engineer is responsible for delivering the technical win and product fit on opportunities and accounts. They lead the technical pre-sales relationship, work closely with Account Executives, demonstrate the product and architecture, overcome objections, and offer creative and consultative solutions. The Algolia Solution Engineer is both a highly technical product expert and a skilled relationship builder. They are comfortable showing an engaging communications experience to a CTO or developing a prototype with the API in communication with customer software engineers. The ideal candidate gets excited talking to engineers, product managers, and CTOs, and also knows how to distill technical concepts to business value for all types of buyers. The SE also is an important advocate for customer interests towards product development interfacing with R&D, creating compelling technical content, enabling other groups, and working on cross-company initiatives. Our priorities are determined by a single question: what will help our customers be more successful with Algolia?

Requirements

• 2+ years experience in a customer-facing technical role (SE, SA, consultant, PM), ideally in the SaaS space
• Previous software development experience in one or more of the following areas: Front End: JavaScript, TypeScript, React Back-End: Java, Ruby, Go, Node, Python, Swift/Objective-C
• Experience with data formats and data transformation
• Great oral and written communication skills
• Superior organizational skills working with multiple customers and have the ability to switch context quickly throughout the day with various competing demands and attention to detail
• Obsessed with Solving Customer Problems
• Experience at our current stage and beyond ($150-300M+ ARR range, high growth, lots of change and building internal infrastructure)

Nice To Haves

• A background in the search industry or e-commerce
• Specific knowledge in frameworks Magento, Shopify, Salesforce Commerce Cloud, Commercetools and alike
• Knowledge in Analytics, SEO
• Spanish Fluency

Responsibilities

• Work with Sales Teams and prospects on their evaluation and adoption of Algolia solutions
• Understand customer goals and how Algolia’s solution can address those needs.
• Assist in the Sales process including technical discovery, technical demo, Proof of Concept (POC), RFP responses.
• Leverage the tools, frameworks, and partners of the Algolia ecosystem to validate technical and functional fit.
• Distill and advocate customer interests, needs and product feedback in order to relay to Product and Engineering teams
• Continuously learn and update skills and keep aware of industry trends in the Search and Discovery space, and contribute to thought leadership to make Algolia more accessible to the world
• Work with the Solution Architects and Customer Success teams on seamless transition to the post sales process in order to ensure highly successful onboarding

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees