Solutions Engineer

Nitel • New York, NY

34d

About The Position

In this role, you'll get to expand territories and spearhead the sales of Comcast Business's innovative products and solutions into new markets. You'll also get to engage in the exciting challenge of acquiring and managing a diverse range of commercial customers, from mid-market and enterprise, to those with multiple locations, through both direct and partner channels.

Responsible for providing specific product and/or technical knowledge, advice and support to Sales Representatives and customers. Works as a collaborative member of the sales team to market and sell the Company's product lines. Provides insight to customers on current network situations.

Requirements

• 2+ years of experience in AdTech, MarTech, or a related field
• Strong understanding of programmatic ad serving workflows, especially on the sell-side
• Proven experience in technical roles with significant client-facing responsibilities
• Ability to work independently across local and globally distributed teams
• Excellent communication skills—able to explain technical solutions to both technical and non-technical audiences
• Strong time management and prioritization skills
• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Nice To Haves

• Prior experience within the programmatic video supply chain, ideally with SSP or Ad Serving platforms

Responsibilities

• Ensure the technical execution of high-impact client initiatives
• Design, implement, and document business and technical solutions for new prospects
• Translate business requirements into actionable technical plans
• Understand and advise on media monetization strategies to address client pain points
• Resolve major escalations and guide product use case expansions
• Act as a liaison between Account, Product, and Engineering teams for ongoing support
• Deliver training to internal teams and occasionally to clients and partners
• Provide timely technical support for escalated issues from the Global Support team
• Proactively support multiple regional clients in collaboration with account and revenue stakeholders
• Communicate technical concepts clearly to both technical and non-technical audiences—from developers to executives
• Apply working knowledge of web and mobile technologies (e.g., HTTP, streaming protocols like HLS/DASH) and industry standards (e.g., VAST, VMAP, OpenRTB)
• Utilize scripting and database languages (e.g., PHP, Python, JavaScript, SQL) to support troubleshooting and solution design
• Leverage data and BI platforms (e.g., Snowflake, BigQuery) to inform client strategies and internal reporting

Benefits

• Paid Time off
• Physical Wellbeing
• Financial Wellbeing
• Emotional Wellbeing
• Life Events + Family Support

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level