Solutions Engineer - FreeWheel - NYC

Comcast • New York, NY

6d

About The Position

FreeWheel, a Comcast company, provides comprehensive ad platforms for publishers, advertisers, and media buyers. Powered by premium video content, robust data, and advanced technology, we’re making it easier for buyers and sellers to transact across all screens, data types, and sales channels. As a global company, we have offices in nine countries and can insert advertisements around the world. Job Summary FreeWheel’s Client Solutions team takes an innovative, collaborative, and white-glove approach in providing best-in-class services and forward-looking business solutions to the top players in the Television industry. We seek an experienced, passionate, and highly motivated Solutions Engineer to help customers achieve their business goals by providing technical scoping, industry expertise, and custom solutions - while building long term relationships within the industry. The Client Solutions team is tasked with developing creative and pioneering solutions to the business challenges faced by the world's largest media companies. We are a vital partner for multiple teams, and your technical communication skills, passion for media and big data, and business acumen will all contribute to the development of complex solutions to power the future of Television. Your solutions will take many forms, from POCs and demos, to large multi-faceted deployments. Working across the entire organization, you will have the opportunity to work directly on first-of-their-kind solutions in delivery models and monetization that are changing the way the world consumes media. Comcast is building technology to support the future of the premium TV ecosystem, and FreeWheel’s role is to power advanced advertising capabilities with the industry’s leading sell-side platform and buy-side products. Our team supports the largest TV programmers and distributors globally, with solutions rooted in our collective technical skill, deep industry expertise, and a thorough understanding of the business of our customers. Candidates with industry experience will be prioritized. This position is not eligible for visa sponsorship. Applicants must be authorized to work for Comcast in the United States without a current or potential future need for sponsorship.

Requirements

• Degree in STEM, or equivalent practical experience
• Experience working within technology and/or the advertising and media industry
• Experience working in advertising technology or related SaaS role
• Experience working in a sales engineering or customer facing role
• Experience working directly with 3rd party technology vendors
• Experience with SQL or equivalent
• Familiarity with RESTful APIs and HTTP methods for customer implementation guidance
• Ability to analyze large data sets to inform business decisions
• Experience with data visualization tools such as Kibana, Grafana, or equivalent BI software

Nice To Haves

• Working Knowledge of the following a big plus:
• Web technologies such as: HTTP, HTML5, XML, etc
• Familiarity with IAB standards including openRTB
• Object Oriented Programming: JS, Python, etc

Responsibilities

• As a trusted partner, providing technical guidance on how to optimize the usage of our platform on a day-to-day basis with clients.
• Execution of implementation projects, working to grow clients' product usage through new integrations
• Analyzes business needs and technical feasibility for clients based on current technology architecture, and develops and documents strategic, cost-effective business and technical solutions
• Participates in the product release cycle through requirements gathering
• Captures technical details of client-specific implementations, and maintain this information within well-updated documentation of clients' technology architecture
• Assists in preparation of materials for client renewal opportunities, product upsells, business reviews, account plans, etc.
• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees