Solutions Engineer

NinjaOne

9d • $100,000 - $105,000 • Remote

About The Position

NinjaOne is looking for a highly skilled Solutions Engineer to join our global support team, focusing on customers using our SaaS Backup product DropSuite. We pride ourselves in delivering unparalleled customer experience and are searching for someone that does the same!
This essential role involves direct interactions with our partners to address technical and service issues. You will build relationships with them and help them achieve their technical goals and overcome technical challenges. As the partners’ point of contact, you would communicate any issues or requests raised by them to the internal team and work closely with the team to provide high quality services and support, such as technical consultation and quick troubleshooting, for our clients. To be successful in this role, you will need to be a highly motivated and passionate individual, who seeks to solve technical challenges and deliver high level of value satisfaction for our clients in a fast-moving environment.
This position will be a bridge between the business and the technology teams understanding customer queries, analyzing it technically, and providing either resolution or escalation to our engineering team. Part of this process involves working closely with the product team to suggest product improvements or new features based on customer feedback. You will learn about the best technologies for real-time automated data backup and archive management.

Requirements

• Minimum 3 years of Technical Account Management, Sales engineering or Support engineering experience in the B2B / SaaS industry
• 3+ years of experience with Office 365 or Google Workspace Administration
• Strong customer focus with an ability to manage multiple priorities and perform in a fast-paced work environment
• Excellent written and verbal communication skills to effectively communicate and present technical concepts to both technical and business audience
• Strong work ethic and does not mind working a few extra hours during peak times and across time zones when required

Nice To Haves

• Technical experience with SaaS solution distributors or Managed Service Providers (MSP’s)
• Experience with cloud backup systems and/or similar technologies

Responsibilities

• Act as a liaison between our partners and the internal team for all technical activities post launch
• Work closely with the internal team to provide prompt and professional troubleshooting for any technical challenges faced by clients
• Perform regular technical account reviews, product trainings and on-site visits to provide insights and analytics for clients
• Provide high-quality technical consultation and support to drive high level of client satisfaction
• Assist partners in their upgrades and integration by providing technical support to ensure long-term success
• Be the voice of the partners and work with internal team to manage clients’ feature request prioritization
• Pro-actively advocate for NinjaOne’s product adoption by identifying opportunities in which our products can better fit with clients’ needs and technology
• Other duties as needed

Benefits

• Our flexible working hours with hybrid and remote office options enable you to successfully balance your personal life and your job
• Grow personally and professionally with one of the fastest growing companies
• Develop your skills through our renowned training platform
• Receive competitive compensation
• Collaborate with a curious, kind, international and intercultural workforce
• medical
• dental
• vision
• 401(k) plan
• life insurance coverage
• PTO

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed