Solutions Engineer, Enterprise

ServiceTitan • Glendale, CA

4d

About The Position

Ready to be a Titan? ServiceTitan’s Sales team plays a critical role in showing potential customers the value our software can deliver to their respective business. This is not a one-person feat - it takes an extraordinary team with our Solutions Engineering team being a vital component. We are looking to bring on a talented Solutions Engineer who can help ServiceTitan acquire new customers by utilizing a harmonic blend of sales skills, technical software expertise, and deep understanding of our customers’ business processes. A successful candidate must be able to distill complex information and concepts into simple to understand and practical business context for the prospect in both an empathetic and articulate manner. You are motivated by complex technical challenges and are determined to solve them while working with cross-functional partners to ensure there is alignment in presenting the best solutions for our customers.

Requirements

• 4 years of experience in sales engineering and/or relevant experience in Sales, Product, or Engineering
• Associate degree required
• Proven track record of success within or assisting the Sales organization at previous company
• Natural ability to think and act proactively to address roadblocks and issues
• Excellent written and verbal communication skills. Including presentations.
• Able to navigate complex problems and provide detailed solutions to customers and internal stakeholders
• Able to work cross-functionally and manage key partnerships across the business.
• Ability to travel frequently and with short notice. More than 25% of the time

Responsibilities

• Partner with the Sales team to lead custom product demonstrations based upon business process and workflow of existing customers
• Support Special Projects for the Enterprise Sales Team, as the lead technical sales representative
• Collaborate with stakeholders in R&D, Sales, and Onboarding on product roadmap strategy to scale customer acquisition and revenue activation for industries tied to sales projects
• Enable new hires and internal teammates on the most up-to-date product functionality, industry insights, and talk track best practices.
• Analyze and provide objective feedback for Account Executives if customers are compatible with the recommended product and/or features
• Reposition customer objections by providing creative workflow solutions based upon deep knowledge of ServiceTitan’s software and the advantages of our product versus the competition
• Create clear documentation and approach for delivery to the implementation team
• Maintain and update industry-specific scripts for the internal team to use during demo’s
• Respond to functional and technical elements of RFIs/RFPs
• Be the subject matter expert on any product updates and/or releases to address any potential implications for business owners

Benefits

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
• Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 1,001-5,000 employees