Solutions Engineer, Enterprise

Deepgram • New York, NY

2d • Remote

About The Position

You deploy Deepgram’s voice AI platform into complex restaurant environments and make it work in the real world. This role sits at the intersection of engineering, product, and customer systems, partnering closely with customer leadership and technical stakeholders to bring ambitious deployments to life.
You embed with enterprise restaurant brands and restaurant technology partners, learn their systems deeply, and integrate our platform into the core of their operations. Along the way you write code, debug production issues, and adapt the platform to real world constraints. You operate as a trusted technical partner to both customer leadership and engineering teams, ensuring deployments move quickly and deliver meaningful business outcomes.
You turn real world deployments into leverage for the entire platform by identifying patterns across customers, shaping product improvements, and building the tooling, reference architectures, and playbooks that make each new deployment faster, more reliable, and easier to scale across large restaurant fleets and technology ecosystems.
The mission of this role is to ensure every enterprise deployment of Deepgram for Restaurants works like magic — technically flawless and delivering measurable value from day one.

Requirements

• Technical depth: You are an excellent software engineer. You are comfortable working across APIs, SDKs, webhooks, cloud infrastructure, and customer tech stacks. You use AI coding tools to move fast and multiply your output.
• Customer obsession: Deep, personal commitment to your customers’ technical success. You take their problems home with you. You are not satisfied until the deployment is bulletproof.
• High slope: Learns fast, adapts quickly, and stays effective in ambiguity without needing constant structure. You figure things out and move forward. You are excited to get your hands dirty solving gritty technical problems over sexy ones.
• Communication and trust: Able to build deep credibility with both technical and non-technical stakeholders on the customer side. You are calm under pressure and relentlessly reliable.

Nice To Haves

• Experience with voice AI, speech-to-text, NLP, or conversational AI systems.
• Previous early-stage startup or founder-led environment experience — you thrive in environments where you wear many hats and build from zero.
• Previous experience embedded within a large enterprise customer’s product deployment.

Responsibilities

• Customer engineering partnership: Embed with customer engineering teams as a trusted technical peer. Lead technical discovery and solutioning for prospects and customers.
• Technical integration and deployment: Own the end-to-end technical implementation of Deepgram’s voice AI platform for enterprise customers — from scoping and architecture through go-live and optimization.
• Configuration and customization: Adapt and configure Deepgram’s platform to meet each customer’s unique operational requirements — menu structures, ordering flows, POS integrations, edge cases, and everything in between.
• Production excellence: Monitor, troubleshoot, and resolve technical issues in live deployments. Serve as an escalation point for complex technical issues when necessary.
• Deployment infrastructure leadership: Codify patterns into tools, playbooks, reference architectures, and building blocks the broader team can use for other deployments and customers.
• Feedback loop to product and engineering: Translate real-world deployment challenges into actionable requirements for Deepgram’s product and engineering teams. You are the voice of the customer inside the building.

Benefits

• Medical, dental, vision benefits
• Annual wellness stipend
• Mental health support
• Life, STD, LTD Income Insurance Plans
• Unlimited PTO
• Generous paid parental leave
• Flexible schedule
• 12 Paid US company holidays
• Quarterly personal productivity stipend
• One-time stipend for home office upgrades
• 401(k) plan with company match
• Tax Savings Programs
• Learning / Education stipend
• Participation in talks and conferences
• Employee Resource Groups
• AI enablement workshops / sessions

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees