Solutions Engineeer- Business & Government

Instructure, Inc.

5d

About The Position

At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers.
We do this by giving smart, creative, passionate people opportunities to create awesome. And that's where you come in:
We are looking for an experienced, articulate, and passionate education technologist to become a Solutions Engineer (SE), having the primary objective of helping guide prospective customers through their Canvas LMS, Canvas Career and Instructure Learning Platform evaluation process. This person will work directly with regional sales representatives to both sell and architect the best possible solution for buyers.
Solutions Engineers are the primary knowledge resource for the sales team and are responsible for actively driving and managing the functional and technical evaluation stages of the sales process. SEs are the key technical advisor and product advocate, thoughtfully considering all alternatives to arrive at best recommendations.
SEs must effectively communicate complex education and technology concepts and practices to a variety of stakeholders. This SE position will partner with our Business & Government Sales Team. The location of this position is flexible, although candidates must be willing to travel up to 60%.

Requirements

• Applied understanding of teaching, instructional design, and professional learning administration in a corporate and/or government setting.
• Knowledge of credentialing and certification program applications and processes in professional learning.
• Technical understanding of education technology, SaaS, systems integration (e.g. LTI, APIs), business intelligence technologies, HRISs, CRMs, CMSs, SCORM, digital publishing tools, etc.
• Because Instructure does not have out of the box solutions for integrating with these systems, the incumbent SE will need to have that much more knowledge of ETL, APIs, and database design in order to support professional/government opportunities effectively.
• Articulate and compelling presentation skills.
• Excellent communication skills in speech and writing, tailored for audiences in corporate and/or government space(s).
• Self-motivated, self-reliant, and collaborative.
• Organized and analytical, able to eliminate sales obstacles through creative and adaptive approaches.
• Access to a nearby airport. Candidates must be willing to travel up to 50-60%.

Nice To Haves

• Adult learning, professional learning and compliance training knowledge and experience are a plus.
• RFX knowledge

Responsibilities

• Present the Instructure Platform as a product (and Instructure as a partner) to a variety of corporate stakeholders.
• Discover and analyze individual customer goals and challenges and map those back into the appropriate Platform solution(s). Including:
• Canvas LMS
• Canvas Career
• Canvas Studio
• Canvas Catalog
• Parchment Digital Badges
• Impact by Instructure
• Promote methods of using instructional technology to transform teaching and learning.
• Develop and deliver tailored product demonstrations that are simple but engaging.
• Lead in-depth, technical discussions with information technology experts.
• Identify or develop solutions to address unique technical or functional requirements.
• Understand and document customer requirements to support a successful evaluation and implementation.
• Assist proposal writers with responding to functional and technical elements of RFIs/RFPs.

Benefits

• Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.
• Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location.
• Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs.
• Comprehensive wellness programs and mental health support
• Annual learning and development stipends to support your growth
• The technology and tools you need to do your best work
• Motivosity employee recognition program
• A culture rooted in inclusivity, support, and meaningful connection

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed