Solutions Engineer, Business Aviation

Jeppesen ForeFlight Careers • Austin, TX

13h • $91,000 - $119,000 • Remote

About The Position

The Jeppesen ForeFlight Business Aviation Sales Team is seeking an energetic and collaborative Solutions Engineer to join our team. The ideal candidate should have a strong technical background, exceptional communication skills, and the ability to build and maintain relationships with customers and business partners. Virtual in the US You will work alongside Sales Account Executives in pursuit of Jeppesen ForeFlight revenue opportunities in the business aviation sector. You will use a combination of customer empathy, technical expertise and narrative storytelling, own technical success and propel complex, strategic deals towards closure. You’ll be the technical conscience of the sales team and a trusted partner to our customers. Along the way, you’ll join a proud organization ‘built by pilots, for pilots’ during a pivotal chapter, enjoy the unique benefits of working at an aviation company, and become deeply embedded in aviation industry missions and culture. Compensation will include a variable component based on attainment of revenue in your assigned sales region.

Requirements

• BS/BA in an academic major relevant to the role, such as Computer Science, Electrical Engineering, Management Information Systems, Aeronautics, Aerospace Engineering, Aeronautical Science, or equivalent work experience.
• 3+ years working directly with enterprise customers in the software or aviation industries.
• Strong written and verbal communication skills, listening and presentation skills.
• Ability to initiate, drive and track projects to completion with minimal to moderate supervision.
• Ability to work effectively and add value as a team member in a matrixed account-based sales environment.
• Familiarity with cloud-based web application and mobile application architectures and their relevance to business aviation and IT leaders.
• Familiarity with Internet, TCP/IP, Bluetooth, Wifi and related networking technologies and their role in troubleshooting web applications and mobile devices.
• Familiarity with RESTful APIs and webhooks, and their role in integrating software systems.
• Prior experience using MacOS, iPadOS, and iOS operating systems in an enterprise environment.
• Availability for domestic and international travel up to 25% may be required to help support our global mission and our most complex customers.

Nice To Haves

• Prior experience using Jeppesen ForeFlight software products or relevant experience with competitor offerings.
• Prior experience using Google Workspace, Slack, Salesforce and Atlassian productivity tools.
• Experience in end-to-end enterprise software lifecycle management, including evaluating, deploying, securing, scaling and managing SaaS applications for end users.
• Experience with internal change management practices specific to software lifecycle management.
• Experience with on-premises to SaaS or digital transformation initiatives.
• Experience with SAML SSO, Mobile Device Management or Endpoint Management solutions.
• Prior work experience as a Solutions Engineer, Sales Engineer, Solutions Architect or equivalent.
• Prior experience working in aviation professionally, such as in aircraft operations or flight operations, or as a Private Pilot is strongly preferred.

Responsibilities

• Influence customer flight department decision makers in order to win the technical decision for Jeppesen ForeFlight technologies.
• Provision, configure and manage software environments and mobile hardware as required for demonstration, customer trials and production support purposes.
• Provide live demonstrations of Jeppesen ForeFlight desktop and mobile software products (in virtual and in-person settings) to prospects, customers and business partners, at industry trade shows and to the general public.
• Prescribe Jeppesen ForeFlight solutions according to use case, business needs or regulatory requirements for customers operating business aviation flights under FAA Part 91, Part 135 and equivalent international rules.
• Guide customer leaders through software trial projects with an emphasis on operational technical success, driving satisfaction of defined success criteria in pursuit of solution acceptance and deal closure.
• Partner with Sales Account Executives on opportunity analysis, deal activities, pipeline planning and forecasting, treating our Sales team colleagues as first-among-equals of the customers we serve.
• Contribute to internal troubleshooting and break/fix dialogues with Support, Engineering and Product Management in pursuit of customer opportunities and sales objectives.
• Serve as the technical voice of the customer in internal dialogues and advocate for customer success.
• Author internal technical collateral to aid sales enablement and go-to-market initiatives.
• Stay current on industry trends, competitive solutions, and technical advancements in order to serve as an informed advisor for both customers and internal stakeholders.

Benefits

• Medical, dental, vision insurance with Employer paid health premiums
• Open PTO Policy
• 401(k) with up to 10% company matching and immediate vesting
• 12 Weeks Paid Parent Leave
• Flight Training Rewards

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level