Solutions Engineer, Additive Manufacturing

Xometry • Chicago, IL

66d • Hybrid

About The Position

The Solutions Engineer serves as a trusted advisor to prospects and customers, leveraging technical expertise and business acumen to propose relevant solutions to real business problems. You will work in tandem with the Sales team to sell our manufacturing processes across business units and markets in North America. This role anticipates and overcomes technical objections to grow and accelerate sales opportunities and provide the right solution to our customers.

Requirements

• 7+ years of experience in an engineering or technical field.
• Mechanically intuitive and knowledgeable about a range of manufacturing processes related to Additive Manufacturing/3D Printing, with hands-on experience with both plastic and metal 3D printing technology.
• Driven and self-motivated with the ability to manage several long-term projects with minimal oversight in a fast-paced startup environment.
• Experienced with consulting and/or part manufacturing on various Additive platforms and the unique materials to each (including MJF, SLS, FDM, SLA, DMLS, Polyjet, and DLS).
• Capable of comprehending detailed drawing and/or Statement of Work (SOW) specifications that include GD&T, material callouts, finishes, heat treatments, part orientations, and other details critical to part manufacturing.
• Basic understanding of traditional production manufacturing processes like CNC and Injection Molding to help guide customer success from prototype to final production.
• Knowledgeable with Design for Additive Manufacturing (DFAM) practices and how they apply to each Additive platform.
• Able to communicate complex technical information clearly and concisely to diverse audiences.
• Experienced with CAD software to review customer models and drawings (Solidworks preferred).
• Knowledge of basic Additive Manufacturing print preparation software (Magics, GrabCAD preferred).
• Willingness to travel up to 20%.
• Must be a citizen or legal resident of the United States, or hold a visa that allows you to work in the United States without sponsorship.
• Excellent written and verbal communication skills, including mastery in English.

Nice To Haves

• Engineering degree (mechanical preferred), or related technical degree.
• Hands-on professional experience with processing LPBF metals (DMLS, SLM, Cusing, EBM, etc.) systems and parts, from DFAM to post-processing.
• Experienced in managing complex customer RFIs and RFPs. Skilled at condensing extensive commercial and technical project requirements into concise Statements of Work to inform quoting and manufacturing strategies.
• Ability to strategize metal build optimization and CNC post-machining plans with suppliers to meet strict tolerances required from demanding customer markets (e.g., Aerospace and Defense, Medical, Automotive).
• Understanding of inspection requirements for First Article Inspections (FAI/FAIR) and Production Part Approval Process (PPAP).
• Skilled with metal print preparation software and various OEM system print parameters critical to LPBF metal part construction.
• Experience assisting in the development of a supplier network for LPBF/Metals, including post-processing (CNC, EDM, Finishing, Heat Treatment, HIP, CT Scanning/Inspections, and testing).
• Experience conducting in-depth LPBF metals DFAM reviews with customer engineering teams to resolve project specification concerns.
• Experience with Salesforce or a comparable CRM.

Responsibilities

• Support the Sales team to conduct discovery meetings to uncover business and technical requirements that map to Xometry solutions.
• Consult with prospects and customers to identify appropriate applications of Xometry technology to define a business case and solution.
• Demonstrate Xometry capabilities, including the Xometry software quoting platform.
• Support internal product, sales, quoting, and engineering teams by driving feedback and content for marketing collateral through case studies.
• Support marketing efforts by serving as an industry thought leader at events and webinars.
• Support the discovery of new technologies and suppliers for continued growth in the industry.
• Prepare technical solutions for business proposals.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
• Number of Employees: 1,001-5,000 employees