Field Service Engineer, Additive Manufacturing

Firestorm•San Diego, CA

6d•$90,000 - $125,000•Onsite

About The Position

Firestorm Labs is seeking a skilled and driven Field Service Engineer (FSE) to join our growing team, supporting the installation, maintenance, and troubleshooting of HP 3D printers and adjacent additive manufacturing equipment. In this role, you’ll be on the front lines delivering high-caliber service, ensuring uptime, and helping customers maximize the value of their 3D printing systems. You’ll be joining a mission-driven company pushing the boundaries of advanced manufacturing, with a direct impact on customer success and product performance. As the face of Firestorm Labs in the field, you’ll ensure exceptional technical support and customer satisfaction. We're looking for someone who’s equally comfortable with hands-on troubleshooting, clear technical communication, and supporting cross-functional teams like engineering, and operations.

Requirements

Bachelor’s degree in Engineering, Computer Science, Mechatronics, or related field; may substitute equivalent hands-on experience in lieu of a degree
Minimum 5 years operating, maintaining, or repairing complex machinery in lab or manufacturing environments
Minimum 3 years of hands-on experience in field service, technical support, or machine repair roles
U.S. Citizenship required due to ITAR regulations & the ability to obtain and maintain a Department of Defense (DoD) security clearance
Strong troubleshooting skills in mechanical, electrical, or pneumatic systems (mastery in at least one area preferred)
Proficiency with diagnostic tools (e.g., multimeters, oscilloscopes, calibration devices)
Excellent collaboration skills with the ability to work effectively across engineering and field operations teams
Proficient technical writing skills for documenting systems, procedures, and troubleshooting guides
Strong organizational skills and ability to work independently in dynamic environments
Proficiency with Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
Valid driver’s license with a clean driving record to support offsite deployments
Must be able to lift up to 30 lbs. and wear appropriate PPE [as required]
Willingness to travel up to 50% domestically and internationally for field operations, integration events, customer support and testing

Nice To Haves

Experience servicing 3D printers, specifically HP Multi Jet Fusion (MJF) series
Familiarity with additive manufacturing technologies (FDM, SLS, SLA)
Experience servicing industrial, semiconductor, optics, or precision manufacturing equipment
Proven ability to service, troubleshoot, and repair HVAC and compressed air systems in industrial or manufacturing environments
Knowledge of 3D printing materials (thermoplastics, photopolymers, metals, ceramics)
Basic CAD experience and ability to interpret technical drawings
Understanding of enterprise networks, OS management, and printer IT integration
Experience with service management tools and platforms
Military service or startup experience is a plus

Responsibilities

Install, commission, maintain, and repair 3D printers and related equipment at customer sites
Perform preventative maintenance (PM), diagnostics, hardware repairs, calibrations, and software/firmware updates
Perform preventive maintenance, diagnostics and repairs on 3D printing systems and supporting infrastructure, including HVAC and compressed air systems
Assemble, test, and calibrate mechanical, electrical, and pneumatic
Troubleshoot and resolve technical issues using tools such as multimeters, oscilloscopes, calipers, and wiring diagrams
Train customers, end users, and partners on safe and effective equipment use and maintenance best practices
Collaborate with engineering on escalated issues and provide field feedback to drive product improvements
Support cross-functional stakeholders and operations teams with technical insights during customer interactions and lifecycle management
Develop or refine technical service procedures and documentation
Maintain accurate service records, including repairs, parts usage, and customer interactions
Manage escalations from the team and customers, providing timely resolution and support.
Develop and maintain workflows and release environments in collaborative platforms (e.g., SharePoint, ARENA, Jira).
Partner with customers to deeply understand their needs, engineering challenges, and problem sets.
Follow all safety, security, lab, and manufacturing protocols

Benefits

We offer comprehensive medical, dental, and visions plans
401(k) Retirement Savings Plan to invest in your long-term retirement goals
Equity grants for new hires
Unlimited PTO
Extremely generous company holiday calendar, including a holiday hiatus in November, & December.
Generous Parental Leave
Lifestyle Spending Account
FSA
DCFSA
HSA
Hospital Indemnity insurance
Critical Illness insurance
Accident insurance
Basic Life/AD&D, short-term and long-term disability insurance, 100% covered by Firestorm. Plus, the option to purchase additional life insurance for you and your family.
Mental Health Resources: We provide free mental health resources 24/7 including therapy and more. Additional work-life services, such as free legal and financial support, are available to you as well.