Solutions Coordinator

Excel Group • Sterling, VA

7d • Onsite

About The Position

At Excel Courier, we’re more than logistics—we’re a trusted partner in mission critical, high value asset logistics that keep lives and businesses moving. We’re looking for a Solutions Coordinator who thrives on getting the details right, keeping the wheels turning, and never backing down from a challenge.

If you’re a fast-moving, service-driven problem-solver who takes pride in follow-through and building strong relationships, you’ll fit right in.

As our Solutions Coordinator, you’ll support on-time, high-quality service for our Solutions clients by coordinating the people, training, and resources that make it all work. You’ll:
Ensure our daily operations align with client expectations and SOPs
Coordinate and schedule teams—including backups when needed
Conduct worksite visits to ensure performance and compliance
Proactively handle training and materials needed for each account
Help recruit and onboard new vendors
Manage documentation and administrative tasks around scope, billing, and communications
Work directly with customers and vendors to build relationships based on trust
Keep operations sharp by identifying and acting on areas for continuous improvement

Requirements

• 2+ years of experience in operations, logistics, dispatch, or coordination roles
• Proven ability to work in high-pressure, time-sensitive environments
• A "no excuses" mindset—when something goes wrong, you figure it out and fix it
• Strong organizational and communication skills
• Confidence working on-site and in the field—this is not a desk job
• Tech-savvy enough to navigate operational software and maintain accurate records

Nice To Haves

• Experience working with vendors or independent contractors a plus

Responsibilities

• Ensure our daily operations align with client expectations and SOPs
• Coordinate and schedule teams—including backups when needed
• Conduct worksite visits to ensure performance and compliance
• Proactively handle training and materials needed for each account
• Help recruit and onboard new vendors
• Manage documentation and administrative tasks around scope, billing, and communications
• Work directly with customers and vendors to build relationships based on trust
• Keep operations sharp by identifying and acting on areas for continuous improvement

Benefits

• A tight-knit team that supports each other
• Opportunities to grow within a fast-moving logistics company
• A clear path to make a real impact every single day

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees