Solutions Consultant

Nuix

38d • Hybrid

About The Position

We're on a mission to be a Force For Good, through our People, Products and Purpose at Nuix.

This extends to our People. We're fiercely passionate, love working at pace, thrive in ambiguity, live, and breathe outside of the box, and above all are good humans. We're determined to make a positive difference in the world, whether through our solutions which help the top companies, governments and agencies find the truth and combat illegal activities, or through our people who care about contributing and giving back both within, and outside, of Nuix. We are a Force For Good.

Role Overview:
We are seeking a Solutions Consultant with strong hands-on experience in eDiscovery, digital forensics, investigations, or legal IT, who also brings a consultative mindset and exceptional communication skills. This role sits at the intersection of customers, sales, and delivery. You will work directly with eDiscovery operators, forensic specialists, investigators, and system administrators to ensure customers are sold, scoped, and onboarded into the right Nuix solution—implemented in a way that is technically achievable, operationally realistic, and economically sound.

While deep technical knowledge is required to be credible with practitioners, success in this role depends on your ability to ask the right questions, uncover real use cases, challenge assumptions, and clearly communicate constraints and tradeoffs—both to customers and internal teams.

This role is engaged early, helps right-size solutions, aligns expectations, supports training strategy, and then hands off clearly defined projects to delivery and project management teams before moving on to the next engagement.

Role Location:
This position will be based in our Reston office. The candidate is required to attend the office a minimum of 3 days per week but may voluntarily elect to work either remotely or from the Reston office for the remaining days of the week.

Requirements

• 7-10+ years hands-on experience in one or more of the following:
• eDiscovery operations
• Digital forensics or investigations
• Legal technology administration
• Litigation Support
• Legal IT / systems administration supporting discovery workflows
• Deep practical understanding of EDRM workflows and how they operate in real environments
• Experience working directly with practitioners
• Strong ability to ask probing questions, uncover requirements, and challenge assumptions constructively
• Proven ability to translate technical detail into clear, actionable guidance for customers and internal teams
• Strong written and verbal communication skills, especially in discovery, scoping, and handoff documentation

Nice To Haves

• Experience in a consulting, solutions engineering, or customer-facing technical role
• Familiarity with Nuix products (Workstation, Discover, Investigate, Automate)
• Experience supporting or designing training and adoption programs
• Background working alongside sales teams in a pre-sales or advisory capacity
• Certifications or formal training in eDiscovery, forensics, or process improvement

Responsibilities

• Engage directly with customer practitioners (eDiscovery analysts, forensic examiners, investigators, sysadmins, litigation support) to understand real-world workflows, constraints, and objectives
• Lead discovery conversations focused customers' needs
• Identify gaps between customer expectations, technical reality, and commercial constraints
• Translate customer use cases into clear, achievable solution scopes
• Partner with Sales to ensure solutions are positioned correctly and responsibly
• Serve as a trusted technical and operational partner, helping align customer expectations with delivery realities by clearly communicating what’s possible, what’s not, and the tradeoffs involved.
• Help customers understand how Nuix fits into their broader ecosystem and workflows
• Align customer use cases with the appropriate Nuix products, configurations, and deployment approaches
• Define training needs and adoption expectations based on customer skill levels and operational maturity
• Set customers up for success by helping them understand not only how to use the software, but how to apply it effectively within their unique environment.
• Produce clear discovery outputs, scope definitions, and assumptions for handoff to technical teams and project managers
• Ensure delivery teams have a clear understanding of customer goals, constraints, and what success looks like.
• Support smooth transitions from pre-sales and discovery into implementation

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees