Solutions Consultant

Proton.ai • Boston, MA

11d • $140,000 - $150,000 • Hybrid

About The Position

About Us: The wholesale distribution industry is ready for a revolution, and Proton is leading the charge. The world relies on distributors to sell nearly every physical product, but despite its massive contribution to the global economy, this industry has been left behind in terms of technology. Proton is changing that. With AI-powered sales software, we’re breaking through the complexity of selling millions of products and making it easier for distributors to anticipate customer needs. Our mission is to bring the distribution industry into the modern age and the results speak for themselves. Distributors using Proton see 10x ROI, faster new hire ramp-up, and happier sales teams. In 2022, we raised a $20M Series A backed by Felicis Ventures (investors in Twitch, Shopify, Opendoor, and many others) and Battery Ventures. This year, we’re laser-focused on driving customer growth. If you’re excited about the opportunity to wear multiple hats, and continuously learn and experiment, now’s the time to join the Proton team. The Role: We’re looking for a Solutions Consultant to join our Customer Experience team. This is a post-sale role focused on implementation, adoption, and ongoing customer success — helping our customers maximize their success with Proton by combining product knowledge, data storytelling, and solution design. You’ll work closely with Customer Success Managers, Project Managers, and Client Engineering to define what success looks like for each customer — and ensure we’re building toward measurable impact at every step. From analyzing adoption trends to designing configuration playbooks, you’ll help scale how we deliver value across our post-sale motion. The salary range for this role is $140,000 - $150,000. Final offers will be based on your skills and previous experience. We’re hiring someone in the Greater Boston area open to a hybrid schedule (3 days in-office/week) and up to 25% travel within the US and Canada.

Requirements

• 3+ years of experience diagnosing complex customer business needs and creating software solutions at a management consulting or SaaS company
• Experience in implementation, solutioning, or technical consulting role for SaaS products
• Distilling complexity into clear narratives for customers and internal collaborators (e.g. Product, Engineering)
• Proactive, collaborative, and eager to build new ways of working

Responsibilities

• Develop a library of value frameworks, metrics, and configuration playbooks by vertical and use case
• Partner with CSMs and PMs to analyze customer adoption trends, share insights, and identify opportunities to close value gaps
• Lead the design of tailored product configurations aligned to each customer’s workflows and goals
• Build and maintain customer-facing dashboards (e.g., in Looker) that surface usage patterns and ROI
• Create reusable tools and templates to support consistent value delivery across the CX team
• Collaborate with Product and Client Engineering to align on customer needs and influence solution design
• Proactively seek feedback, iterate on your approach, and refine delivery practices to drive continuous improvement

Benefits

• Competitive salary and stock options—we want you to feel like an owner
• Unlimited PTO + 10 company holidays
• 401k with 3% company contribution (regardless of whether you contribute)
• Medical, dental, and vision insurance (up to 100% premium paid by company)
• 12 weeks fully paid parental leave (for all parents, including adoptive/foster)
• Annual company-paid offsites
• Professional Growth Fund for learning opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees