Solutions Consultant - East

Kustomer • New York, NY

1d

About The Position

Picture yourself at the forefront of transforming how businesses engage with their customers; collaborating with some of the brightest minds who launched not only an MCP server but several AI assistants to change the game in customer service; all within a driven, collaborative, and rewarding environment.

As a Solutions Consultant (SC), you’ll play a pivotal role in the technical, solution-oriented, and competitive aspects of the Kustomer sales cycle, partnering closely with our East Coast-based sales team. This role requires a unique blend of technical acumen and sales expertise. You’ll work alongside Account Executives to articulate the value and technical advantages of the Kustomer platform, engaging C-level and director-level executives with confidence and credibility.

In close collaboration with Sales, Marketing, and Product teams, you will serve as the technical bridge between our Account Executives and prospective customers. You’ll own the primary technical relationship throughout the sales process, driving customer satisfaction by proactively delivering insightful technical guidance; whether in person or virtually.

Requirements

• 8+ years of Mid Market/Enterprise software selling experience
• Ability to support clients on East Coast
• Excellent interpersonal, communication, persuasion, presentation, and writing skills
• CRM, Contact Center or Customer Service Experience is highly desired
• Demonstrated understanding of web technologies, including HTML, CSS, Webhooks, APIS, and JavaScript, with the ability to apply these concepts within modern SaaS applications
• Outstanding problem solving skills, including the ability to meet a business requirement with a technical solution
• Must be willing to work in a fast-paced startup environment with multiple responsibilities
• Bachelor's degree or relevant professional experience
• May include traveling up to 30% of the time
• HIPAA Compliance
• All roles at Kustomer may involve handling sensitive personal data.

Responsibilities

• Working closely with Sales teams, your peers, and product management to deliver the appropriate solution and establish credibility and trust with the customer
• Evangelizing Kustomer platform value to customers (including business & IT executives)
• Business requirements assessment and delivery of findings, including key pain points, proposed solutions to meet business needs, and ROI where applicable
• Development of a technical sales strategy
• Configuring and effectively demonstrating our solutions in a way that closely reflects each customer's business (tailored demonstrations)
• Mapping RFI/RFP requirements to software solutions
• Scoping, managing and executing customer pilots and Proof of Concepts
• Solution scoping abilities - using our existing solution and influencing new product development
• May involve handling sensitive personal data

Benefits

• Kustomer offers an array of benefits including competitive salaries and stock options.
• In the U.S. we offer 100% healthcare coverage, 401K, WiFi and Mobile reimbursement, and a generous vacation policy; in the UK we also offer pension, supplemental health insurance and other perks.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level