Solutions Consultant

CallMiner • Waltham, MA

2d

About The Position

Callminer is the leading provider of Intelligent Automation Solutions for enterprises, powering the future of Customer Experience. Our AI-powered solutions enable Customers to manage all aspects of their business more efficiently & effectively, while optimizing their Customers’ experiences.
As an integral part of the CallMiner Sales Team, the Solutions Consultant plays a pivotal role in driving successful sales outcomes. You will partner closely with Sales Directors to understand Prospect needs, design and deliver high-impact solution strategies, and guide prospective Customers through every technical and functional stage of the pre-sales process.
This includes leading consultative discovery conversations, adapting live demonstrations to align with evolving Prospect priorities, and conducting proof-of-concepts that validate our solution in real-world scenarios. You will leverage Prospect data to craft compelling ROI stories that quantify the business value of adopting the CallMiner platform, and you will contribute to competitive and strategic positioning through accurate and persuasive responses to RFP/RFI/RFQ requests.
With CallMiner’s expanding use of generative AI — including GPT-like interfaces in our Analyze product and virtual agents leveraging LLMs — you will be expected to both understand and showcase AI-driven capabilities in a way that connects technical innovation directly to business outcomes.
This role is ideal for someone who thrives on product mastery, curiosity, and adaptability, blending business consulting skills with hands-on technical fluency to deliver value that wins complex enterprise deals.

Requirements

• 5+ years’ experience in software pre-sales, solutions consulting, business consulting, AI-driven automation, or analytics, with a track record of influencing enterprise-level technology buying decisions.
• Demonstrated ability to adapt and pivot during live Customer engagements, actively tailoring demonstrations to address evolving Prospect needs and priorities.
• Strong business consultative skills — able to uncover business drivers, link product functionality (including AI-driven features) to measurable business impact/ROI, and confidently tell the value story to both technical and executive stakeholders.
• Solid technical acumen to navigate SaaS platforms in real time, configure product environments for POCs, and guide Prospects through functional workflows.
• Knowledge of and hands-on experience with generative AI technologies (e.g., GPT-like interfaces, large language models, conversational AI) including the ability to configure and present AI-driven capabilities such as virtual agents and automated insights in Customer demos and proof-of-concepts.
• Comfort explaining AI/LLM concepts in clear business terms and linking them to Customer use cases and outcomes in contact center, CX, and analytics contexts.
• Self-starter with high curiosity and proven ability to independently master complex software solutions beyond formal training resources.
• Excellent presentation, facilitation, and communication skills — both verbal and written — with experience leading Customer-facing meetings.
• Skilled at building and managing proof-of-concepts, analyzing Prospect data, and developing ROI models.
• Strong organizational skills with the ability to manage multiple deals, priorities, and deadlines without close supervision.
• Proficiency in Microsoft Excel and familiarity with basic query languages, Boolean search operators, and data analysis (SQL a plus).
• Bachelor’s degree in Business, Computer Science, Linguistics, or related field; equivalent experience considered.
• Ability to travel (up to 50%) for Prospect / Customer meetings, company gatherings, and industry conferences.

Nice To Haves

• Exposure to contact center operations, CX automation, CCaaS, business intelligence platforms, or speech analytics.
• Industry experience in one or more: Collections, Financial Services, Healthcare, Performance Marketing, BPO.
• Multilingual capabilities (Spanish, French, or others).
• Experience creating or optimizing virtual agents, chatbots, or conversational AI workflows.

Responsibilities

• Own the functional solution strategy for assigned deals, partnering with Sales Directors to design winning approaches that align product capabilities to Prospect needs and business goals to achieve 100% of sales targets.
• Serve as a trusted advisor during the full pre-sales cycle, building credibility as the subject matter expert on CallMiner’s functional capabilities.
• Lead consultative discovery sessions to uncover business drivers, challenges, and success criteria, capturing details that inform both solution design and ROI modeling.
• Deliver dynamic, real-time product demonstrations that adapt to evolving Prospect priorities during live discussions, connecting features directly to measurable business outcomes.
• Plan, execute, and manage proof-of-concepts (POCs) including technical setup, data analysis, content creation, and tailored demonstrations that validate Customer requirements.
• Leverage Prospect data to build compelling ROI stories that quantify the operational and financial impact of the CallMiner solution.
• Create, refine, and customize demonstration content (including videos) and use-case scenarios for targeted verticals, market segments, and emerging product capabilities.
• Confidently demonstrate and explain generative AI/LLM-driven features (e.g., GPT-like interfaces, AI-powered virtual agents) in a business-outcome-focused manner.
• Prepare accurate, persuasive, and deadline-compliant responses to RFP, RFI, and RFQ requests.
• Maintain a high level of product expertise, proactively learning new features, release updates, and best practices ahead of formal training or documentation.
• Work cross-functionally with Product Management to relay Prospect feedback and feature requests that influence roadmap decisions.
• Support marketing and awareness efforts by participating in industry conferences, trade shows, webinars, and thought leadership events as a solutions expert.
• Maintain accurate records of Prospect interaction, discovery notes, and solution design in CRM and related sales tools.

Benefits

• quality medical, dental and vision benefits
• life and disability insurance
• reimbursement programs for both fitness and tuition
• 401k matching
• generous PTO including an annual volunteer day
• paid maternity and parental leave
• commuter benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level