Solutions Center Representative

Central State Bank • Calera, AL

23d

About The Position

At Central State Bank, Customer Solutions Center Representatives establish and nurture relationships with our valued customers by providing a positive first impression over the phone through friendly and courteous service while performing efficient and accurate banking transactions. A day in the life of a Customer Solutions Center Representative... Answer incoming calls and assist customers with questions and concerns related to their credit card accounts. Process and respond to customer inquiries utilizing multiple systems to provide information on accounts while answering every call with professionalism and accuracy. Properly diagnose customer needs and proactively educate them about the features and benefits of Central State Bank products and services. Demonstrate a genuine interest in customers and ask questions to resolve the customers concern while understanding how Central State Bank can help meet their financial needs. Present options to customers about ways to make their banking easy and convenient, while ensuring the needs of the customer always come first. De-escalate situations involving dissatisfied customers, offering patient assistance and support. Consider joining our team if you want: An opportunity to work for an employer of choice that provides a highly engaged work environment where value is placed on simply greeting and acknowledging each customer warmly, and making them feel welcome. To start a professional career with Monday through Friday work hours and weekends off. A career that provides opportunity for growth; promoting from within is our top priority. A comprehensive benefits package including: Health, Dental, Vision, Disability and life insurance; 11 Bank paid holidays, Paid Time Off (PTO); 401k Retirement Plan with Company Match, Employee Assistance Program, and a Free Employee Checking account.

Requirements

• High school diploma or GED required
• Prior banking experience, preferred
• A smile and great attitude
• Telephone etiquette, courtesy, tact, and diplomacy are all skills that are necessary to be successful in this position
• Highly developed sense of integrity and strong work ethic
• Personable and outgoing; able to talk with customers and build rapport and relationships
• Great attention to detail and providing accurate service
• Technically savvy; able to use multiple computer systems and ability to adapt to change
• Excellent customer service skills
• The ability to prioritize and make on-the-spot decisions regarding customer transactions, weighing customer satisfaction issues with Bank exposure to loss or fraud.

Nice To Haves

• Prior banking experience, preferred

Responsibilities

• Answer incoming calls and assist customers with questions and concerns related to their credit card accounts.
• Process and respond to customer inquiries utilizing multiple systems to provide information on accounts while answering every call with professionalism and accuracy.
• Properly diagnose customer needs and proactively educate them about the features and benefits of Central State Bank products and services.
• Demonstrate a genuine interest in customers and ask questions to resolve the customers concern while understanding how Central State Bank can help meet their financial needs.
• Present options to customers about ways to make their banking easy and convenient, while ensuring the needs of the customer always come first.
• De-escalate situations involving dissatisfied customers, offering patient assistance and support.

Benefits

• Health, Dental, Vision, Disability and life insurance
• 11 Bank paid holidays
• Paid Time Off (PTO)
• 401k Retirement Plan with Company Match
• Employee Assistance Program
• Free Employee Checking account

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees