Solutions Architect

Spotnana • New York City, NY

12h • $140,000 - $200,000 • Remote

About The Position

This role sits at the center of product strategy, technical delivery, and customer success for some of Spotnana’s largest enterprise customers and partners. You will help customers unlock the full value of the Spotnana platform by designing scalable, high-impact solutions that connect their systems, data, and workflows. From pre-sales through deployment and ongoing optimization, you will play a key role in shaping how customers adopt and expand on the platform while helping influence long-term product direction.

Requirements

• 4+ years of experience working directly with customers to deploy enterprise software, lead implementations, or support complex data-driven solutions
• Proven ability to lead complex, cross-functional programs across technical and business teams
• Strong communication skills with the ability to influence both technical stakeholders and executive audiences
• Ability to translate business needs into scalable technical solutions and implementation strategies
• Strong data modeling, systems thinking, and analytical problem-solving skills
• Experience working in SaaS, enterprise platforms, or complex ecosystem environments

Nice To Haves

• background in strategic consulting, finance, or travel technology platforms

Responsibilities

• Partner with enterprise customers as a strategic and technical advisor throughout the platform lifecycle, from pre-sales through deployment and post-launch optimization
• Analyze customer systems, data flows, and technical workflows to design scalable solutions using Spotnana’s platform
• Lead configuration, integration, and deployment efforts across APIs, ERP, HRIS, booking, payments, and partner systems
• Collaborate with Sales, Implementation, Product, and Engineering teams to ensure successful customer outcomes and scalable solution design
• Troubleshoot complex technical issues and guide customers through resolution and optimization strategies
• Create documentation, enablement materials, and training resources to support customer adoption and internal knowledge sharing
• Identify opportunities to apply automation and AI-driven capabilities to improve customer workflows and travel experiences

Benefits

• Pre-tax and ROTH 401(k) options via Fidelity with up to a 4% company match
• Comprehensive benefit plans covering medical, dental, vision, life, and disability effective on your hire date. We cover 100% of your employee premiums and 85% of your eligible dependents
• Pre-tax flexible spending account options for health, dependent care and commuter expenses
• Flexible PTO in addition to 10 company holidays, and an end-of-year company shutdown
• Up to 26 weeks of parental leave
• Monthly cell phone/internet stipend
• Extra perks — IATAN travel membership, pet insurance, financial wellness tools, Calm app access, and more

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed