Solutions Architect - GCP/Conversational AI (Remote, US)

ITX Corp • Rochester, NY

39d • $135,000 - $164,000 • Remote

About The Position

We are seeking a Solutions Architect with deep expertise in Google Cloud Platform (GCP) and Conversational AI to design and implement scalable, AI-driven solutions. This role will focus on building intelligent architectures for chatbot platforms and data flows, leveraging GCP and Dialogflow to deliver exceptional user experiences. You will serve as the technical leader, collaborating with internal teams and stakeholders to ensure robust architecture, seamless integrations, and best practices across multiple projects. Note: This role is limited to candidates based in the United States. Candidates from other locations will not be considered for this role.

Requirements

• 3+ years designing and implementing cloud-based architectures (GCP preferred).
• Strong background in data engineering, ML integration, and API design; proven experience with Conversational AI platforms (Dialogflow or similar).
• Ability to lead technical pods and scale solutions across multiple business units.

Nice To Haves

• Expertise in Google Cloud AI/ML services and Dialogflow CX.
• Familiarity with agentic AI frameworks and conversational design best practices.
• Excellent communication and collaboration skills to bridge technical and business teams.
• Strategic thinker with a passion for innovation and continuous learning.

Responsibilities

• Architect AI Solutions: Design end-to-end GCP-based architectures for conversational platforms, data flows, and integrations.
• Lead Technical Delivery: Provide strategic oversight and mentorship to Tech Leads and Delivery Teams, ensuring adherence to best practices and scalability.
• Collaborate Across Teams: Work closely with client stakeholders, Product Innovation Leads, and Conversation Analysts to define intents, flows, and user stories.
• Optimize Performance: Implement analytics and feedback loops to improve chatbot accuracy and user experience.
• Drive Innovation: Stay current with GCP advancements, Dialogflow CX updates, and emerging agentic AI trends; propose enhancements to architecture and delivery models.
• Scale the Program: Establish a repeatable architecture framework to support multiple lines of business as demand grows.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 51-100 employees