Miratech-posted about 18 hours ago
Senior
Remote • Philadelphia, PA
501-1,000 employees

We are seeking a highly experienced Senior Conversational AI Solutions Architect & Strategist for a fixed-term consulting engagement of 2.5 to 3 months , requiring a minimum commitment of 20 hours per week to lead the assessment and strategic definition for a mission-critical, next-generation AI product line. You will drive a definitive recommendation on the "how" and "if" of building a core AI Receptionist solution, defining both the optimal microservice architecture and the successful Go-to-Market (GTM) strategy. This role requires a unique blend of deep expertise in modern Conversational AI technologies (e.g., LLMs, NLU, TTS) and a strong business acumen to architect a winning solution blueprint and roadmap.

  • Lead Strategic Assessment: Conduct a comprehensive assessment to deliver a definitive recommendation on an "all-in build" versus an "Integrator-Architect" hybrid model for core AI components.
  • Microservice Architecture Definition: Perform a detailed "build-vs-partner" analysis for key microservices, including Intent Recognition, Task-Oriented Actions, Real-time Sentiment Analysis, and branded Voice/Language Services.
  • Cloud Strategy & Analysis: Conduct a comparative analysis of primary cloud providers (GCP, AWS, Azure) to recommend the optimal platform for hosting specialized, low-latency AI and conversational workloads.
  • Platform Integration: Define the API-first architecture and integration plan required for the AI to execute external actions (e.g., CRM updates, Directory Integration, presence routing).
  • Architectural Gap Analysis: Identify core architectural changes needed within existing platform infrastructure to meet the real-time, low-latency demands of the new AI product.
  • Product & GTM Strategy: Define the market fit, conduct User and Buyer Persona Analysis (including white-label reseller models), and propose the final packaging and pricing strategy (e.g., "AI-Premium" SKUs).
  • Executive Deliverables: Synthesize all findings into a comprehensive report, including a Microservice Architecture Blueprint , a detailed "Build vs. Partner" decision matrix, and a clear, phased 18-month strategic roadmap.
  • Stakeholder Management: Plan and lead high-level kickoff meetings, detailed technical workshops, and executive roadmap presentations.
  • 5+ years of experience in Solutions Architecture, Technical Strategy, or Management Consulting focused on cutting-edge software products.
  • Expertise in Conversational AI: Deep understanding of the architectural components required for modern AI Agents, including Intent Recognition, multi-turn dialogue management, and real-time voice services (TTS/ASR).
  • Architecture Design: Proven experience defining and detailing microservice architectures, including API integration strategies (A2A/API-first) and managing complex, distributed systems.
  • Cloud Agnostic Strategy: Experience conducting comparative analysis and making formal recommendations on optimal cloud infrastructure (e.g., based on specialized AI services available in GCP, AWS, or Azure).
  • Product Strategy: Experience defining market fit, conducting persona analysis, and contributing to GTM, packaging, and pricing strategies for new technology products.
  • Communication: Exceptional ability to synthesize complex technical findings into clear, executive-level presentations, reports, and roadmaps.
  • Experience leading technical assessment workshops and interviewing key business stakeholders.
  • Direct experience with or knowledge of the architectural components used in the current AI Agent stack (e.g., LangChain, real-time voice and synthesis APIs).
  • Background in Unified Communications (UCaaS), Contact Center (CCaaS), or enterprise telephony/call routing systems.
  • Experience structuring product offerings for a reseller/Managed Service Provider (MSP) channel model.
  • Familiarity with the technical challenges of real-time language translation or voice cloning.
  • Culture of Relentless Performance : join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
  • Competitive Pay and Benefits : enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
  • Work From Anywhere Culture : make the most of the flexibility that comes with remote work.
  • Growth Mindset : reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
  • Global Impact : collaborate on impactful projects for top global clients and shape the future of industries.
  • Welcoming Multicultural Environment : be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
  • Social Sustainability Values : join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
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