Solutions Architect, Knowledge Management & Governance, Worldwide Field Enablement

Amazon • Arlington, VA

5d

About The Position

Join our team as a Solutions Architect where you'll pioneer the future of
AI-driven enablement at scale. This isn't your typical SA role—you'll architect
intelligent systems that fundamentally transform how we analyze, design,
develop, implement, and evaluate enablement programs across our global
organization.

You'll be building the AI infrastructure that reduces program development cycles
by 40% while improving quality and Field outcomes. Rather than supporting
existing systems, you'll design and implement modern AI agents and automation
solutions that haven't been built before. You'll work at the intersection of
instructional design, change management, and artificial intelligence—creating
solutions that diagnose skill gaps, orchestrate practice, deliver feedback, and
reinforce execution where work actually happens.

You'll solve the challenge of scaling personalized learning experiences across
thousands of users while maintaining quality and pedagogical rigor. You'll
address the complexity of integrating AI capabilities across Analysis, Design,
Development, Implementation, and Evaluation phases—ensuring our AI investments
deliver measurable ROI rather than joining the 95% of AI pilots that fail.

Requirements

• Experience with one of the following programming languages: Python, Ruby, Node.js, C#, or C++
• Experience in any of the following: Cloud Architecture, Systems Design, Software Development, Infrastructure Architecture, Data Engineering or DevOps
• Demonstrated experience in prompt engineering for large language models (LLMs), including designing, testing, and optimizing prompts to achieve specific outcomes in AI-powered applications and workflows.

Nice To Haves

• Experience implementing a cloud-based technology solution
• Knowledge of AWS services, such as Elastic Compute Cloud (EC2), Elastic Block Storage (EBS), and Simple Storage Service (S3)

Responsibilities

• Architect AI-powered enablement systems that automate content analysis, design recommendations, and development workflows, reducing time-to-delivery by up to 40%.
• Build intelligent agents for knowledge management and governance that provide scalable, adaptive support across the entire content lifecycle.
• Create workflow-integrated solutions that deliver contextual guidance and just-in-time learning directly within existing tools and processes.
• Establish technical foundations for human-AI collaboration frameworks that balance automation with strategic human oversight to implement enablement initiatives.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed