Solutions Architect, Channels

OSTTRA • Denver, NY

3d

About The Position

About the Role: Grade Level (for internal use): 09 The Team: Primary problem-solving challenges for this position revolve around an understanding of the client's business and how S&P Global Market Intelligence (SPG MI) products can add value to this business, as well as the challenges related to hardware/software installation and training. The ability of the incumbent to solve the myriad problems related to product installation, training and use is critical to success in the position and thus critical to SPG MI's overall success in growing the business and retaining existing business. Responsibilities and Impact: The Solutions Architect supports revenue growth and retention within an assigned client segment by ensuring a positive client experience throughout the entire sales cycle. The incumbent is responsible for making sure that clients are able to maximize utilization of our products from a content and technical standpoint. The Solutions Architect organization has responsibility for pre- and post-sales client service and is the primary contact of end users of Channels Data Delivery Solutions products (Xpressfeed, API, Cloud Services).

Requirements

• Bachelor's degree in Finance, Accounting, Economics, or Business from an accredited institution
• Finance knowledge and/or experience (equities and/or fixed income)
• Excellent verbal and written communication skills
• Proven analytical skills
• Demonstrated ability to conduct effective training sessions and client presentations
• Familiarity with cloud services, relational databases and programming languages
• Ability and willingness to travel
• Right to Work Requirements: This role is limited to persons with indefinite right to work in the United States or Canada.

Nice To Haves

• CFA designation or progress toward completion
• Experience with financial data platforms such as Compustat, Capital IQ, SNL, IHS, Trucost, ClariFI, or similar industry-leading data and solutions
• Proficiency in database query languages like SQL or programming languages such as Python, R, or similar analytical tools

Responsibilities

• Act as a product specialist for SPG MI’s datafeed solutions from a data and delivery standpoint and assist Sales in opportunities so that clients understand what data we have, how to use this, and how to ingest our data.
• Deploy these feed solutions at client sites, ensure that our software is configured to work with the client’s environment, and work with our internal and the client’s technical support staff as needed.
• Train clients in the use of our content and platform, ensuring that their specific data and application needs are addressed and that they receive maximum value from their use of these products, increasing the likelihood that they will retain their SPG MI subscription in future years.
• Expand use of our feed solutions within the department that purchased the product and across the company.
• Gather intelligence and communicate internally to identify opportunities to contribute to revenue retention and growth.
• Provide feedback on existing products and participate in the development process of new products.
• Suggest applications that could enhance the usefulness and value of SPG MI products based on experience with supporting accounts.
• Develop information sources on clients, competitors, and prospects, and follow call program standards.
• Serve as a primary region contact, and thus primary information source, between SPG MI and clients.
• Serve as a primary information source for clients about what is available (or may be planned) from SPG MI and how it might fit their needs.
• Working with Sales to help qualify and understand the needs of prospective clients.

Benefits

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees