Solutions Analyst II

EOG Resources • Houston, TX

19d

About The Position

The Solutions Analyst II key responsibilities will focus on customer support of all applications. The Solutions Analyst II will work with Division and IS teams to ensure application and interfaces specifications are implemented for a product accurately and the resulting solutions are presented to end users articulately. The Solutions Analyst II is expected to be an effective resource in terms of software that pertains to specifically assigned software applications and projects. These skills also include competent estimating tasks and projects which can be expressed in terms of hours and timelines with expressed due dates.

Requirements

• Bachelor's degree preferred, high school diploma or GED required.
• 1+ year of oil and gas industry experience preferred.
• Knowledge of relational databases - Oracle, SQL Server
• Knowledge of Big Data
• Knowledge of query/reporting tools - SSIS/SSRS, TOAD, Crystal Reports/Business Objects, SpotFire
• Working knowledge of Microsoft products: Word/Excel/Access/Visio

Responsibilities

• Resolve customer issues and provide technical support across applications and track solutions end-to-end
• Work with team to triage day-to-day production issues and identify short term/long term fixes
• Track and appropriately escalate production issues
• Testing and deployment of applications
• Support application releases and change management functions
• Prepare and maintain comprehensive administrator documentation
• Support corporate proprietary and 3rd-Party purchased applications
• Identify, Document, and Report software bugs/functionality issues to vendors and monitor for corrective action
• Interface between business users, tech support, IT project managers and software vendors, including training and workshop facilitation

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees