Solution Sales Specialist

Vodafone • Mountain Home, AR

1d

About The Position

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact. Role Detail Position Title: Solution Sales Specialist Location: West Coast, USA Company: Vodafone US Inc. Role Purpose To provide pre-sales technical support to customers on an outbound basis across Domestic, International, & Partner Markets in the United States.

Requirements

• 5yrs+ Technical Sales experience
• Technical University Degree
• Extensive experience in telecoms/IT design with proven technical co-ordination
• Experience in change management in a technological context
• Team player, strong influence and relationship management skills
• A self-starter with a determination to succeed, balanced with appropriate tact and diplomacy
• Fluent in English
• In-depth knowledge of: Fixed data communication technologies [including SD-WAN, MPLS, IP VPN technologies]
• Voice communication technologies [including IPT, NGN, IN, SIP etc…]
• High level understanding of: Mobile data communication technologies [All available Spectrums including 5G, Managed/Secure Mobility]
• Cloud, Cyber Security & Managed Services
• Unified Communications solutions
• Business development skills – unlocking the opportunity based on customers’ business requirements

Nice To Haves

• Ability to lead in high-growth, high-uncertainty environments
• Ability to work in an international and distributed virtual team
• Excellent Customer relationship management skills with ability to interact at Director level
• Strong communication and decision making skills – ability to balance conflicting interests
• Strong commercial understanding and proven track record of delivery
• Proven problem solving and analytical skills
• Ability to influence others

Responsibilities

• Design Global Enterprise customer solutions based on Vodafone products and services
• Win Global Enterprise Customer confidence in professional abilities and support the inbound account team in gaining Global Enterprise Customer agreement to proceed with Vodafone’s proposals
• Preparing solution and service descriptions as input for customer tender documents (RfI, RfP, etc)
• Define trial programs in agreement with the Account Managers and the Global Enterprise Customer
• Collaborate with Customer Project Managers and Technical resources
• Lead discussions with Global Enterprise customers on technical solution design
• Evaluate and document the Global Enterprise Customer’s technical infrastructure with which Vodafone’s solutions will be integrated
• Assist Global Account Managers and National Account Managers in identifying and scoping of sales leads for Vodafone products and services
• Assist the Account Managers in assessing cost requirements to assist to price setting
• Engage with Vodafone’s internal departments (Customer Solutions, Products and Services, Regional Heads, Technical Specialists, Service Fulfilment Team) to confirm that the proposed solution can be supported
• Engage with Service Fulfilment Team to build the customer support model and present it in a standardized format, following international quality guidelines (e.g. ITIL methodology). Agree critical success criteria to assure delivery of support infrastructure during trials and/or operational phase
• Work with the Program Manager to agree handover of design for implementation by the Service Fulfilment team.
• Work closely with Band OpCo Product Management and leverage them as 2nd Level Support
• Run Workshops / Innovation sessions to help customers develop strategies using Vodafone services
• Document Global Enterprise customer requirements in standardized format and perform GAP analysis as compared to Vodafone’s standard products & services offer / capability
• Being an authority (Point of Excellence) for Vodafone Business International and regional Operational Companies (OpCo) products (e.g. fixed, mobile, date, services, operations) for the sales community and Solution Sales peers
• Ability to use systems and processes that fulfil the needs of the role such as Mozart, Click to Quote, Velocity and other online tools
• Run customer-facing presentations, workshops in person or remotely on Vodafone’s products and services
• Assess the satisfaction of Global Enterprise Customers, colleagues, OpCos and Partner Managers with regard to the Solution Design approach, capturing lessons learned and sharing these with the Solution Sales and Technical Support Teams to drive improvements in our approach to technical Solution Sales and Solution Design

Benefits

• Vodafone US Inc. is pleased to offer our employees a robust benefits offering which includes a generous Paid Time Off (PTO) policy, competitive tailored medical benefits, a market-leading global parental leave policy, retirement plan and more.
• We also offer a quarterly "Spirit of Vodafone Day" where employees are encouraged to take time for personal development and learning.
• Annual leave: 17 days + 9 national holidays
• Public Service: 2 days/year
• Pregnancy/Parental leave: 16 weeks fully paid, followed by 24 weeks return to work transition
• Retirement/401(k): 1:1 matching from Vodafone up to 6% of your contribution
• Access to: private medical, private dental, free health assessments
• Additional discounts: Fitness Allowance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees