Solution Program Lead/Process Design, Assistant Vice President

State Street • Quincy, MA

4d • $80,000 - $140,000

About The Position

State Street Global Technology Services (GTS) Process Governance is seeking a solutions designer to lead the design, implementation, and oversight of scalable enterprise processes. You should possess strong analytical skills, strategic thinking, organizational, and communication skills. You will partner with stakeholders across the organization to analyze existing processes, identify opportunities for standardization, and implement sustainable solutions that optimize portfolio excellence. Your initial focus will be on managing the GTS demand pipeline, but you will have the opportunity to apply your expertise within other Process Governance disciplines. Our team values lightweight processes, continuous improvement, clear communication, and transparency.

Requirements

• Understanding enterprise process frameworks and the ability to lead by influence in a decentralized organization.
• Strong facilitation and stakeholder management skills with an ability to influence across organizational boundaries and constraints.
• Ability to navigate ambiguity across decentralized functions
• Experience working within a Process Center of Excellence or enterprise transformation team.
• Strong communications and presentation skills, with ability to tailor messaging to audiences ranging from operational to executive level.
• Strong organizational skills with experience in project planning, documentation, and timeline management.
• Showing initiative and generating ideas without prompting.
• Ability to work in a matrix environment, partner with virtual teams, and work independently.
• Curiosity and courage of conviction to ask questions and address complex issues.
• Strong execution, follow-through, accountability, and results focus.
• Bachelor’s degree in business, Operations, Computer Science or a related field.
• Applied expertise with process improvement methodologies - design. implement and manage
• 7+ years of experience including engaging with leadership executives and driving strategic change programs.

Responsibilities

• Understanding common pain points and inefficiencies in the demand management process, and design and develop a common demand management framework that can be scalable for the enterprise.
• Collaborating across the GTS organization to understand how business and technology teams identify, estimate, prioritize, and plan for emerging technology projects and programs.
• Facilitate process mapping and documentation, identifying areas for improvement to enhance overall program effectiveness.
• Create and refine processes focused on reliability, continual improvement, automation, and scaling.
• Coordinate with teams to support solution implementation, ensuring alignment with existing processes and requirements.
• Track and report on program performance, identifying risks and potential improvements.
• Identify KPIs and success metrics, collect and analyze data, and make information visible.

Benefits

• Employees are eligible to participate in State Street’s comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.
• For a full overview, visit https://hrportal.ehr.com/statestreet/Home

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees