Solution Manager

Amdocs • Philadelphia, PA

4h

About The Position

Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers' innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our employees around the globe are here to accelerate service providers' migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $5.00 billion in fiscal 2024. For more information, visit www.amdocs.com At Amdocs, our mission is to empower our employees to 'Live Amazing, Do Amazing' every day. We believe in creating a workplace where you not only excel professionally but also thrive personally. Through our culture of making a real impact, fostering growth, embracing flexibility, and building connections, we enable them to live meaningful lives while making a difference in the world. In one sentence Manage and lead scoping on Solution Integration & Implementation activities What will your job look like? You will lead and manage the customer (internal/external) during the scoping timeline and activities to achieve effective solution closure and serve as a trusted advisor You will know your customer - understand pain points, business and IT needs, market trends, competitors, etc. You will be responsible for validating alignment of Amdocs solution architecture, as designed by the solution architect, with customer business needs You will ensure with stakeholders (Business, IT, Network, Vendors) that the solution and architecture address business needs and provide real business value You will manage the Scoping process, budget, and timeline. Follow up on the overall scoping plan, status, and risks.

Requirements

• Customer-facing experience and negotiations skills
• Wide knowledge of Amdocs products and best practice solutions
• Knowledge of telecom industry and Amdocs business processes (ETOM, ASOM)
• Proven experience in defining customer requirements and solutions and project implementation
• Experience in large and integrative project delivery and management.
• Bachelor's degree in Science/IT/Computers or equivalent

Responsibilities

• lead and manage the customer (internal/external) during the scoping timeline and activities to achieve effective solution closure and serve as a trusted advisor
• know your customer - understand pain points, business and IT needs, market trends, competitors, etc.
• validate alignment of Amdocs solution architecture, as designed by the solution architect, with customer business needs
• ensure with stakeholders (Business, IT, Network, Vendors) that the solution and architecture address business needs and provide real business value
• manage the Scoping process, budget, and timeline. Follow up on the overall scoping plan, status, and risks.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level