Solution Management Administrator
About The Position
Provide administrative and project management support to Solution Teams by managing, tracking, and providing logistical and programmatic support Facilitate collaboration between the VHA Council Support Unit (CSU), EHRM-IO OFC CMIO Process Reengineering, Oracle Cerner, EHRM-IO OFC CMIO-CNIO Operations, EHRM-IO DCIO, EHRM-IO PCD, VHA RDM, and local sites Support Informaticists, as requested for Solutions, by providing strategic planning, administrative support, documentation, etc. Apply knowledge in the translation of functional requirements to support Solution Experts and Solution Advisors Collaborate with Solution Advisor and Solution Expert to support ticket management activities Support the Office of Functional Champion Testing Team (OFCt) with testing activities Coordinate and monitor Oracle Cerner activities to support scope and schedule management Facilitate design reviews and provide guidance and recommendations for solution optimization to include: Support National-to-Local Engagement activities Support the Lessons Learned process Coordinate with all CMIO-CNIO pillars Coordinate with OFC Training and Change Management Coordinate with DCIO/ Interface team on Interface Change Requests (ICRs) etc.
Requirements
- Must be authorized to work in the US
- 10+ years of professional work experience
- Ability to analyze business requirements and document new service requests and changes, tracking to execution
- Strong leadership, written/oral communications, analysis, data gathering and organization skills
- Experience managing Information Technology related projects including the ability to facilitate scrums using Agile Project Management principles
- Well versed in life cycle and project management methodologies
- Able to identify and mitigate risks
- Able to identify, document, and track changes
- Experience providing support to cross-functional teams (e.g., Solution Owners, Informaticists, clinical staff) to implement technical solutions including strategic planning, administrative support, and documentation
- Experience supporting the identification of root causes, courses of action, and potential solutions to support any major incident or response efforts
- Experience facilitating reviews, evaluating scenarios for stakeholder impact, and collaborating with Solution Owners to provide recommendations for optimization and effective change
- Experience evaluating scenarios for stakeholder impact along the care continuum
- Experience collaborating to identify and document lessons learned
- Bachelor’s degree in Engineering, Computer Science, Systems, Business or related scientific /technical discipline or an additional 8 years of relevant experience may be substituted for degree requirements
Nice To Haves
- Knowledge of electronic health record workflows
- Experience in the VA
- Experience implementing Electronic Health Records, Oracle Health preferred
- Knowledge of Oracle Health PowerTrials, PowerChart, and PowerPlans
- Knowledge of the clinical research process
- Project Management Professional or Certified Agile Scrum Master certification
- Experience leveraging ServiceNow and experience collaborating with multiple stakeholder groups to evaluate and escalate tickets
- Experience with Jazz ticketing application
Responsibilities
- Managing and tracking project details
- Providing logistical and programmatic support
- Facilitating collaboration between various teams and stakeholders
- Supporting Informaticists with strategic planning, administrative support, and documentation
- Translating functional requirements to support Solution Experts and Solution Advisors
- Collaborating with Solution Advisor and Solution Expert to support ticket management activities
- Supporting the Office of Functional Champion Testing Team (OFCt) with testing activities
- Coordinating and monitoring Oracle Cerner activities to support scope and schedule management
- Facilitating design reviews and providing guidance and recommendations for solution optimization
- Supporting National-to-Local Engagement activities
- Supporting the Lessons Learned process
- Coordinating with all CMIO-CNIO pillars
- Coordinating with OFC Training and Change Management
- Coordinating with DCIO/ Interface team on Interface Change Requests (ICRs) etc.
Benefits
- Retirement Plan
- Group Health Insurance (Health, Dental, and Vision)
- Paid Time Off
- Referral Bonus
- Opportunity for Performance Evaluation/Retention Bonus
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
11-50 employees
