Solution Excellence Lead

Pointr • Boston, MA

1d • $170,000 - $180,000 • Hybrid

About The Position

Pointr is the market leader in Indoor Mapping, Location, and Analytics, and the inventor of AI-based map production. Its innovative (20+ patents) Pointr Maps™ platform is used by millions of users across offices, retail locations, airports, hospitals, and more every month. As the top choice of Fortune 100 customers and billions of sqft. deployed globally (30+ countries), Pointr is always on the lookout for great team members to support its fast growth. Our core values are Ownership , Harmony , and Scale , and we look for Passionate, Kind, and No-Ego team members to join the team. Role Overview We’re looking for a Solution Excellence Lead to own pre-sales excellence and commercial solution framing at Pointr. This role sits at the intersection of Sales and Delivery, ensuring that what we sell is clear, feasible, and aligned with how we deliver. You’ll lead discovery and demos for complex opportunities and frame solutions in outcome-driven commercial terms. You’ll support the sales process by helping answer client questions, contributing to sales documentation as needed (e.g. completing questionnaires), and serving as a mentor to other Solution Managers. You’ll work closely with Sales, Delivery, and Product teams, bringing clarity, credibility, and structure to high-stakes deals. This is a senior, customer-facing role requiring strong commercial judgement, structured problem-solving, and the credibility to influence both external stakeholders and internal teams.

Requirements

• 7–10+ years of experience in pre-sales, technical sales, or commercial solution roles within B2B SaaS environments.
• Experience in a start-up or high-growth environment where processes are still being shaped
• Proven experience leading customer discovery and delivering tailored, use-case–driven demos
• Track record supporting complex, multi-stakeholder sales cycles, ideally in enterprise contexts
• Experience working closely with delivery or engineering teams without directly owning or managing them
• Ability to present confidently to senior stakeholders and translate complex topics into clear, outcome-focused narratives
• Deep understanding of agile software development processes and technical concepts, with the ability to translate them for diverse audiences
• Structured problem-solving approach with strong attention to detail
• Highly collaborative mindset with the credibility to influence Sales, Delivery, and Product teams
• Experience mentoring, coaching, or providing functional leadership to other solution, pre-sales, or technical team members

Nice To Haves

• BS or MS degree in a relevant technology or management field (Computer Science is a plus)
• Strong experience working with enterprise customers in complex, multi-stakeholder environments (e.g., healthcare, retail, smart buildings, large campuses)
• Prior exposure to location-based technologies, mapping platforms, analytics, or data-driven SaaS products

Responsibilities

• Lead or co-lead discovery sessions for complex and strategic opportunities
• Design and deliver tailored demos aligned with real customer use cases and outcomes
• Frame solutions in clear, commercial, outcome-driven terms rather than technical detail
• Support Customer Advocates in articulating value throughout the sales cycle
• Validate solution feasibility in close collaboration with Delivery
• Ensure scope, assumptions, and commitments are clearly defined prior to deal close
• Own demo standards, demo assets, and demo environments
• Define documentation and handover standards from Sales to Delivery
• Capture customer feedback, objections, and recurring patterns from demos

Benefits

• Supportive, kind (no-ego), and smart team
• Hybrid work (2 days being in the office is required)
• International environment and inclusive culture
• Competitive base salary and attractive stock options
• Cool and comfortable office in Boston (Back Bay) or access to WeWork in other locations
• Private health care (75%) and Dental
• Company-sponsored parental leave
• 18 days PTO, plus sick time + 12 holidays per year
• 401(k) retirement scheme

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 51-100 employees