Solution Engineer

Qualtrics • Provo, UT

11h • Hybrid

About The Position

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.
Solution Engineer
Why We Have This Role
Our presales organization is a group of highly driven individuals dedicated to closing experience gaps. The Solution Engineer team specializes in working with large, global customers to architect world-class experience management (XM) programs that drive a culture of action and create tangible business value. Solution Engineers work hand in hand with our sales and GTM organisation. This person will dive deep on key deals in both medium and strategic accounts to positively showcase our technology demonstrating the value proposition in real time.
How You’ll Find Success
Provide pre sales technical / functional support and solution strategy to prospective clients and customers while ensuring customer satisfaction.
Provide direction and specialist knowledge in applying the technology/application to the customers organization.
Develop and deliver high quality Qualtrics presentations and product demonstrations.
Present and articulate advanced product features and benefits, product future direction and overall Qualtrics solutions.
Design, validate, and present Qualtrics software solutions to include advanced product concepts, future direction, and 3rd party complementary services.
Effectively consult with management of customer organizations. Participates in sales planning and business development activities.
Develop and demonstrate moderately complex solutions.
Architect solutions and prototype solutions for customers.
Present and articulate Qualtrics product's strengths, relative to competitors.
Interact with development to enhance/refine Qualtrics products.
How You’ll Grow
Career Action Planning with Manager
Wide range of products within the Experience Management suite
Opportunity to deepen your knowledge in cutting-edge AI technologies.
Q-mobility (internal transfers)
Things You’ll Do
Provide exemplary pre-sales technical expertise through technical and product presentations, demonstrations, pilot implementations, and on-going sales consultation
Drive the adoption of Qualtrics solutions within strategic accounts, expanding usage across departments within the business. Translate product/technical features into value drivers.
Develop and maintain training materials, and deliver training to improve product knowledge and demo abilities of both inside and enterprise salespeople.
Build working knowledge of competing products and how to technically sell against them
Work collaboratively with Product Management, Marketing and Engineering during the development, launch and continuing refinement of existing and new Qualtrics products.
Respond to initial product requests and frame product issues for discussion and resolution with Product and Engineering teams
Become an expert in Qualtrics XM Platform and other Qualtrics products
Develop/maintain technical and business knowledge of industry directions and trends

Requirements

• Minimum of 3 years+ of prior Sales or Technical experience with software in a SaaS/Cloud environment, working with C/VP level buyers
• Experience working with clients and accounts across different industries
• High energy, self-starter comfortable with ambiguity in entrepreneurial environments.
• Outstanding professional, sales, and technical capabilities; comfortable supporting both enterprise (field) and inside sales teams on targeted accounts
• Ability to explain and resolve common technical aspects of SaaS software, including security, protocols for APIs, SLAs, email/communication specifications, etc.
• Ability to see and present 'the big picture', architect solutions to solve customer problems, and uncover business challenges and develop custom solutions to solve them
• Demonstrated excellent customer facing verbal and written communication skills: needs analysis, positioning, business justification, and closing techniques.
• Must be able to pivot to other system related tasks if and when needed. We wear lots of hats here at Qualtrics!
• Fluent in French and English
• Travel required (Up to 25%)

Nice To Haves

• Previous work in Customer and/or Employee Experience software and systems, including pre or post-sales support

Responsibilities

• Provide pre sales technical / functional support and solution strategy to prospective clients and customers while ensuring customer satisfaction.
• Provide direction and specialist knowledge in applying the technology/application to the customers organization.
• Develop and deliver high quality Qualtrics presentations and product demonstrations.
• Present and articulate advanced product features and benefits, product future direction and overall Qualtrics solutions.
• Design, validate, and present Qualtrics software solutions to include advanced product concepts, future direction, and 3rd party complementary services.
• Effectively consult with management of customer organizations. Participates in sales planning and business development activities.
• Develop and demonstrate moderately complex solutions.
• Architect solutions and prototype solutions for customers.
• Present and articulate Qualtrics product's strengths, relative to competitors.
• Interact with development to enhance/refine Qualtrics products.
• Provide exemplary pre-sales technical expertise through technical and product presentations, demonstrations, pilot implementations, and on-going sales consultation
• Drive the adoption of Qualtrics solutions within strategic accounts, expanding usage across departments within the business. Translate product/technical features into value drivers.
• Develop and maintain training materials, and deliver training to improve product knowledge and demo abilities of both inside and enterprise salespeople.
• Build working knowledge of competing products and how to technically sell against them
• Work collaboratively with Product Management, Marketing and Engineering during the development, launch and continuing refinement of existing and new Qualtrics products.
• Respond to initial product requests and frame product issues for discussion and resolution with Product and Engineering teams
• Become an expert in Qualtrics XM Platform and other Qualtrics products
• Develop/maintain technical and business knowledge of industry directions and trends

Benefits

• Qualtrics Experience Program - A bonus each year for an experience of your choosing
• Worldwide and diverse community that enjoys helping each other
• At Qualtrics we are constantly working to create an environment where everyone feels safe and comfortable coming to work and can, as a result of our culture, make their best possible contribution to our team
• Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.
• Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
• Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed