Solution Engineer Prin

American Electric Power • Columbus, OH

1d

About The Position

At AEP, we’re more than just an energy company! We’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!

The Principal Engineer is a senior member of the technology organization, responsible for designing, developing, and implementing advanced software solutions that support critical business capabilities. This role operates within both Waterfall and Agile delivery frameworks and collaborates closely with Project Management, Business Analysis, Architecture, and Infrastructure teams. The ideal candidate builds high-quality, scalable, and innovative systems aligned with organizational architecture standards and best practices. This role requires strong technical expertise, hands-on development experience, excellent problem-solving skills, and the ability to operate independently on complex initiatives.

This role supports a high-impact engineering team responsible for the company’s customer-facing communications technologies. The team delivers platforms and services that enable: Customer Alerting: Outage notifications, billing alerts, service updates, and event-based customer messaging. Corporate Web Experiences: The design, build, enhancement, and ongoing support of multiple enterprise web properties. Call Center Technologies: Support and development for the custom-built call center agent desktop platform used by internal customer service teams, and critical IVR technology projects, in clouding the implementation, integration, and optimization of the enterprise IVR system. The team’s solutions are highly visible, business-critical, and interact with large-scale customer bases and internal operational groups. Engineers in this space work across cloud, data, application, and frontend ecosystems to ensure reliability, performance, and exceptional user experience.

Requirements

• Bachelor's degree in computer science, engineering, or related technical field is required.
• 7 years relevant work experience is required.
• An equivalent combination of education and related experience may be considered.

Nice To Haves

• Candidates do not need every skill listed, but strong alignment with several categories is expected.
• AWS (EC2, ECS, EMR, RDS, S3, SES, SNS, SQS) — highly preferred
• AWS Solution Architect Associate / AWS Developer Certifications/ AWS DEVOPS Certifications
• Azure or Google Cloud experience a plus
• Java, Python, Scala, PL/SQL
• Modern web technologies: React.js, Node.js, Next.js
• API design, development, and integration
• Experience with scalable system architecture and distributed applications
• Apache Kafka, Spark, ETL pipelines
• Understanding of streaming architectures and data engineering workflows
• GitHub & GitHub Actions
• Containerization and orchestration (Docker, ECS; Kubernetes a plus)
• Oracle, SQL, relational modeling and performance tuning
• Strong documentation, communication, and collaboration across business and technical teams
• Experience working in customer communications, alerting systems, or high-availability platforms is beneficial
• Ability to lead initiatives across architecture, software engineering, and operational domains
• A Principal Engineer who thrives in a highly technical, fast-moving environment; someone who embraces ownership, solves complex problems, and helps shape the engineering direction of customer communications platforms, corporate web experiences, and internal agent tools.
• This individual will help raise the engineering bar through leadership, innovation, and technical excellence.

Responsibilities

• Work independently to design, build, modify, and implement complex software applications and platforms.
• Develop high-quality technical solutions that address customer and business challenges in a logical, creative, and structured manner.
• Interpret business and technical specifications to build advanced, scalable software solutions.
• Communicate project issues, risks, and status clearly and promptly.
• Support business strategy by maintaining expert-level knowledge of company products, services, architecture, and deployment processes.
• Create and deliver technical presentations, demonstrations, and infrastructure support documentation.
• Contribute to proposals and assist with writing RFP responses as needed.
• Evaluate and recommend process, tooling, and architecture improvements.
• Provide mentorship, technical guidance, and work direction to engineering peers.
• Participate in testing activities including test reviews, analysis, witnessing, and certification.

Benefits

• In addition to a competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level