Solution Engineer - GenAI

KeyBank • Brooklyn, OH

1d • $69,000 - $105,000 • Hybrid

About The Position

Collaborates with line of business partners to analyze business processes, identify improvement opportunities, and design, build, test, and release Generative AI solutions using platforms such as KeyIQ (GAI) and Copilot Studio (CP7). Partners with stakeholders to translate business requirements into secure, scalable AI solutions leveraging enterprise‑approved platforms. Recommends solutions and direction in designing, configuring, testing, and implementing GenAI solutions to meet defined and anticipated requirements with high‑quality builds delivered on time and on budget. Supports root cause analysis and debugging of AI solutions to meet SLA expectations.

Requirements

• Bachelor's Degree or equivalent experience (required)
• Leverage platforms to rapidly develop and deploy business solutions.
• Participate in Agile teams to deliver iterative improvements and manage change effectively.
• Ensuring solutions adhere to IT policies, change management, and security standards.
• Excellent written and verbal communication skills.
• Communicate effectively with technical and non-technical audiences. Ability to successfully facilitate meetings – including information sharing and call to action outcomes.
• Troubleshoot issues by gathering, interpreting and analyzing data and recommending solutions.
• Analytical thinker and problem-solver.
• Ability to use tools to analyze workflows and identify opportunities for automation and improvement.
• Support multiple projects, tasks, and responsibilities concurrently.
• Design and implement Generative AI solutions using Copilot Studio (CP7), KeyIQ (GAI), and related enterprise AI platforms, including conversational workflows, prompts, and orchestrations.
• Staying current with emerging technologies and continuously improving solution design.

Nice To Haves

• Experience with Generative AI solution development, conversational AI, prompt and orchestration design, and/or AI‑enabled process transformation (preferred)
• Experience supporting solutions in production environments (preferred)
• Familiarity with Agile delivery methodologies (preferred)
• Experience in banking or other regulated industries (preferred)

Responsibilities

• Collaborate with LOB partners to analyze business processes, identify GenAI opportunities, and define solution requirements.
• Design, configure, test, and deploy Generative AI solutions using Copilot Studio (CP7) and KeyIQ (GAI).
• Build and refine prompts, conversation flows, tools, and orchestration logic to deliver effective AI‑driven experiences.
• Integrate GenAI solutions with enterprise systems and data sources using platform‑provided capabilities.
• Execute required testing (functional, regression, and risk‑aligned) to ensure solution quality, accuracy, and reliability.
• Support root cause analysis, troubleshooting, and debugging of AI solutions to meet defined SLAs.
• Partner with cross‑functional teams (AI CoE, architecture, security, data, and risk) to ensure solutions align to standards and leading practices.
• Ensure solutions comply with CoE guidelines, security controls, data handling requirements, and change management processes.
• Participate in Agile teams to deliver iterative enhancements and improvements across an AI solution portfolio.
• Communicate solution designs, tradeoffs, and outcomes clearly to both technical and non-technical stakeholders.
• Facilitate in‑person and virtual working sessions to gather requirements, review designs, test outcomes, and resolve issues.
• Maintain appropriate documentation for solution design, testing, deployment, and operational support.
• Stay current with GenAI platform capabilities and emerging best practices to continuously improve solution effectiveness.
• Perform other duties as assigned; responsibilities may change at any time with or without notice.
• Comply with all KeyBank policies and procedures, including acting professionally, ethically, and in the best interests of KeyBank and its clients.

Benefits

• This position is eligible to earn a base salary in the range of $69,000.00 - $105,000.00 annually.
• Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.
• Please click here for a list of benefits for which this position is eligible.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level