Solution Delivery Consultant- Post Implementation(Onsite Overland Park, KS)

Netsmart • Overland Park, KS

8d • Onsite

About The Position

Responsible for collaborating with clients to configure software solutions in pre-production and production environments. At Netsmart, improving care delivery isn’t just our aspiration, it’s our passion! For more than 50 years, we’ve been a healthcare software company developing technology and providing services in the post-acute and human services markets. We collaborate with organizations and partner with our clients across the care spectrum to anticipate challenges, identify obstacles and recognize new opportunities as healthcare evolves. We continuously strive to advance our Netsmart technologies and offerings beyond the EHR by embracing new technology trends that empower healthcare professionals to provide the best possible care. Solution Delivery Consultant – Post‑Implementation As a Solution Delivery Consultant on our Post‑Implementation team, you will support established clients after go‑live by assisting with system optimization, configuration, and ongoing solution support. In this role, you will work alongside experienced consultants to build technical expertise, strengthen client relationships, and help ensure long‑term value and stability for our clients. You will develop a growing understanding of each client’s environment while learning how to identify opportunities, support enhancements, and resolve issues that help clients remain engaged and successful. This role is well suited for someone early in their healthcare IT career who is eager to learn, collaborate, and grow in a client‑facing environment. We’re looking for someone with foundational skills in healthcare technology and a strong interest in EHR systems, particularly myAvatar. Exposure to clinical workflows, data analytics, or healthcare billing is a plus. The ideal candidate is organized, curious, and capable of translating information into actionable insights with guidance from senior team members. Strong task management and problem‑solving skills will support success in this fast‑paced environment.

Requirements

• Bachelor's degree or equivalent relevant work experience
• 1–2 years of experience in healthcare information technology, systems support, or a related field
• Basic experience troubleshooting data or software applications
• Interest in process improvement and project‑based work
• Comfortability with working in ambiguity

Nice To Haves

• Exposure to Netsmart EHR solutions, including myAvatar
• Internship, coursework, or early career experience in healthcare IT, clinical operations, or revenue cycle
• Familiarity with healthcare billing concepts or reporting tools
• Basic understanding of programming or reporting solutions such as Java Script, HTML, CSS, SQL, Crystal Reports, or SSRS
• Willingness to learn healthcare reimbursement models and post‑implementation workflows

Responsibilities

• Assist with post‑implementation system configuration and testing activities following established processes
• Gather and document business requirements with guidance from senior team members
• Participate in design and review sessions to understand configuration decisions and system interdependencies
• Support solution analysis by identifying risks, issues, and configuration readiness
• Partner with senior consultants to help resolve client issues and support ongoing system optimization
• Build and maintain positive client relationships through clear communication and responsiveness
• Contribute to continuous improvement efforts and documentation of best practices
• Learn and apply Netsmart methodologies and post‑implementation support standards

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1,001-5,000 employees