Solution Delivery Consultant- Financial Experience(Onsite Overland Park, KS)

Netsmart Technologies • Overland Park, KS

7d • Onsite

About The Position

Responsible for collaborating with clients to configure software solutions in pre-production and production environments. Role Overview As a Solution Delivery Consultant, you will serve as a trusted partner to clients by delivering, configuring, and supporting technology solutions that drive real business outcomes. This role blends technical problem-solving, clear and effective communication, and hands-on implementation work. You will translate complex technical concepts into practical guidance for non-technical stakeholders while ensuring solutions are configured, tested, and adopted successfully.

Requirements

• Bachelor’s degree or equivalent relevant professional experience
• 1+ year of experience in healthcare IT, systems implementation, technology consulting, or a similar client-facing delivery role
• Strong written and verbal communication skills, with the ability to present technical information clearly
• Proven problem-solving and decision-making skills
• Comfort working in ambiguous, fast-paced environments
• Flexibility and willingness to learn new technologies and adapt to client needs
• Experience with system configuration, testing, and troubleshooting
• Understanding of databases and data structures
• Ability to communicate technical concepts to non-technical audiences
• Familiarity with SQL (writing basic queries, analyzing data, troubleshooting issues)

Nice To Haves

• Experience with Salesforce or similar CRM platforms
• Knowledge of basic accounting principles or Revenue Cycle Management (RCM)
• Experience within healthcare or the Netsmart client industries(clinical, human services, long term care, senior living, etc)
• Experience with Netsmart EHR solutions
• Experience within Netsmart client industries (clinical, human services, long-term care, senior living, etc.)
• General conceptual understanding of AI and automation in the consulting or solution delivery space (e.g., data-driven insights, workflow optimization, intelligent automation)

Responsibilities

• Client Communication & Consulting Communicate effectively with clients through written documentation, presentations, and verbal interactions to explain system functionality, implementation progress, and issue resolution.
• Translate technical concepts and system behaviors into language that non-technical users can understand and apply.
• Build and maintain strong client relationships, navigating complex discussions and conflict situations to achieve shared business goals.
• Participate in client meetings, workshops, and training sessions to ensure solution adoption and client confidence.
• Solution Implementation & Problem Solving Prepare and execute system configuration, build, testing, and conversion activities using the established implementation methodology.
• Troubleshoot and resolve configuration, integration, and data issues across a variety of client environments.
• Partner with cross-functional internal teams to resolve complex issues and manage escalations effectively.
• Identify, document, and communicate solution status, risks, and issues to clients and project leadership.
• Analysis, Testing & Training Assist clients and project teams with current-state analysis of workflows and operational processes.
• Perform system testing and validate configurations to ensure functionality meets client requirements.
• Support end-user training and provide guidance on best practices to maximize solution value.
• Continuous Improvement Identify opportunities to improve delivery processes, create efficiencies, and enhance implementation methodologies.
• Develop and maintain documentation for standard processes, best practices, and client-specific configurations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1,001-5,000 employees