Solution Customer Success Manager (S-CSM) – Finance

NorthPoint Search Group•Atlanta, GA

2d•Onsite

About The Position

The Solution Customer Success Manager (S-CSM) will partner with finance executives to deliver SAP Office of the CFO (oCFO) solutions, ensuring adoption, value realization, and expansion. This role focuses on building trusted relationships, driving renewals and upsells, mitigating risks, and providing strategic guidance on finance processes and technology adoption. Solution Customer Success Manager drives adoption, value, renewals, and expansion of SAP finance solutions while advising executive teams.

Requirements

Bachelor’s degree or equivalent required; finance or business background preferred
Executive presence and strong relationship-building skills
Deep finance domain knowledge and problem-solving ability
Experience with cloud software delivery models (SaaS, PaaS, IaaS)
Understanding of SAP oCFO solutions and financial processes
Technical aptitude to address solution-related issues
Strong program/project management and governance skills
Excellent verbal and written communication skills
Track record in driving renewals, expansions, and upsell opportunities

Responsibilities

Build trusted executive relationships and act as a finance domain advisor
Drive adoption and consumption of finance solutions, accelerating customer value
Identify new opportunities for expanded SAP solution use
Manage renewals, expansions, and subscription/perpetual license contracts
Handle complex customer issues and crises, providing solutions and escalation management
Support sales by identifying leads and assisting in upsell opportunities
Collaborate with internal teams, partners, and solution management for coordinated value delivery