NetSuite Customer Success Manager (CSM) - Individual Contributor

Oracle

About The Position

The Customer Success Manager (CSM) plays a critical role in ensuring clients achieve meaningful business outcomes through the effective adoption and optimization of Oracle-NetSuite solutions. This role blends customer success strategy, education-led adoption and relationship management while acting as a unified point of contact to guide customers toward their desired business outcomes while coordinating internal and partner teams for seamless execution and ensuring the customer sees the benefit of the services provided. The ideal candidate is a strong coach and facilitator with experience in business process improvement, ERP-enabled transformation, exposure to change management and capable of translating customer priorities into actionable plans and measurable results. The CSM maintains a services-oriented approach, with a strong focus on customer health, retention, and operational excellence. Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives. True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing [email protected] or by calling 1-888-404-2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.