Solution Consulting - Lead Consultant

FICO • Bozeman, MT

1d • Remote

About The Position

FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential! Fair Isaac Corporation seeks a full-time Solution Consulting - Lead Consultant. Telecommuting available from anywhere in US. HQ at Bozeman, MT. The primary duty of the Solution Consulting - Lead Consultant is to serve as a recognized specialist and Subject Matter Expert for FICO's Customer Communication Services, and represent the CCS product and implement best practice solutions for our clients. Specific duties include: 1. Work on Fraud and Collections applications by applying domain knowledge in Fraud defense mechanisms (such as Voice Carousel, ANI Velocity, ANI Spoofing) and Payment integration using web channel, Card, and token payment methods. 2. Lead the client through the delivery lifecycle phases of Requirements, Testing and Production implementation. 3. Engage with clients to understand their business needs and identify key requirements for Customer Communications software solutions. 4. Utilize AWS functionalities, including Athena queries to triage testing issues. 5. Apply in-depth knowledge of design, development, configuration, and administration of Classic CCS Applications using VXML, SOAP, JS, integration technologies (Batch, Real-Time Web Services, JSON, etc.). 6. Apply extensive experience in the CCS Flows Product development and reporting including technologies to deliver projects on CCS Flows. 7. Apply domain knowledge of Interactive Mobile Communications channels like IVR, SMS, Push Notification, WhatsApp and Email in TCPA-Compliance, Reporting, Telecom. 8. Contribute and collaborate with Developers and QA testers on design, analysis, architecture/modeling, implementation, builds, unit testing, code reviews, QA test case Reviews, QA testing, defect fixes, documentation, and process enhancements, and for technical solutions for large-scale product or enterprise initiatives. 9. Identify redundancy and gaps in processes and propose resolutions. Leverage data analysis to drive decision making. 10. Responsible for advising and guiding customers in integrating to Flows with existing Legacy/Classic Applications, in selected engagements, actively participating in the integration by designing, coding, testing, debugging, and documenting App behavior and gaps. 11. Apply expertise in software requirements life cycle, including documenting, traceability, design, development, testing, defect tracking and resolution using Agile methodology. Domestic travel required up to 25% of the time. May telecommute from any location in the U.S. HQ at Bozeman, MT. This position requires a Bachelor’s degree or equivalent in Computer Science, Information Technology, Electrical Engineering, or a related field and five (5) years of progressive post-baccalaureate experience as an IT professional or related position. Must also have 24 months of experience (which may have been gained concurrently) with each of the following: 1) Applying an understanding of the business context for Fraud, Collections and other Business areas that leverage Customer Communications. 2) Utilizing development technologies including VXML, SQL, JS, HTML, CSS, and UNIX, JIRA, Microsoft Office Tools, and Visio/Lucid Chart. 3) Working in a client facing, software consulting role with proven ability to design, configure, and implement solutions from inception through completion with a deep understanding of analytical and statistical resolution rates of appropriate communication strategies. 4) Collaborating with Developers and QA testers on design, analysis, architecture/modeling, implementation, builds, unit testing, code reviews, QA test case reviews, QA testing, defect fixes, documentation, and process enhancements, and for technical solutions for large-scale product or enterprise initiatives. 5) Working in a team using Agile development methodologies; Accessing and Gathering Business Requirements. 6) Overseeing the SIT and UAT processes and managing and assuring the quality of the defects raised. This involves tracking and identification of project issues through use of troubleshooting skills. 7) Utilizing domain knowledge of Interactive Mobile Communications channels including IVR, SMS, Push Notification, WhatsApp and Email in TCPA-Compliance, Reporting, Telecom. 8) Applying expertise in software requirements life cycle, including documenting, traceability, design, development, testing, defect tracking and resolution. All experience may have been gained concurrently. Experience must have been acquired after completion of the Bachelor’s Degree program. Domestic travel required up to 25% of the time. May telecommute from any location in the U.S. HQ at Bozeman, MT. Please apply online at www.fico.com. Must reference job code #31608 for consideration. Unrestricted right to work in US required. Why Make a Move to FICO? At FICO, you can develop your career with a leading organization in one of the fastest-growing fields in technology today – Big Data analytics. You’ll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, optimization, and much more. FICO makes a real difference in the way businesses operate worldwide: • Credit Scoring — FICO® Scores are used by 90 of the top 100 US lenders. • Fraud Detection and Security — 4 billion payment cards globally are protected by FICO fraud systems. • Lending — 3/4 of US mortgages are approved using the FICO Score. Global trends toward digital transformation have created tremendous demand for FICO’s solutions, placing us among the world’s top 100 software companies by revenue. We help many of the world’s largest banks, insurers, retailers, telecommunications providers and other firms reach a new level of success. Our success is dependent on really talented people – just like you – who thrive on the collaboration and innovation that’s nurtured by a diverse and inclusive environment. We’ll provide the support you need, while ensuring you have the freedom to develop your skills and grow your career. Join FICO and help change the way business thinks! Learn more about how you can fulfil your potential at www.fico.com/Careers FICO promotes a culture of inclusion and seeks to attract a diverse set of candidates for each job opportunity. We are an equal employment opportunity employer and we’re proud to offer employment and advancement opportunities to all candidates without regard to race, color, ancestry, religion, sex, national origin, pregnancy, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Research has shown that women and candidates from underrepresented communities may not apply for an opportunity if they don’t meet all stated qualifications. While our qualifications are clearly related to role success, each candidate’s profile is unique and strengths in certain skill and/or experience areas can be equally effective. If you believe you have many, but not necessarily all, of the stated qualifications we encourage you to apply. Information submitted with your application is subject to the FICO Privacy policy at https://www.fico.com/en/privacy-policy FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfil your career potential!

Requirements

• Bachelor’s degree or equivalent in Computer Science, Information Technology, Electrical Engineering, or a related field
• five (5) years of progressive post-baccalaureate experience as an IT professional or related position
• 24 months of experience (which may have been gained concurrently) with each of the following: 1) Applying an understanding of the business context for Fraud, Collections and other Business areas that leverage Customer Communications.
• Utilizing development technologies including VXML, SQL, JS, HTML, CSS, and UNIX, JIRA, Microsoft Office Tools, and Visio/Lucid Chart.
• Working in a client facing, software consulting role with proven ability to design, configure, and implement solutions from inception through completion with a deep understanding of analytical and statistical resolution rates of appropriate communication strategies.
• Collaborating with Developers and QA testers on design, analysis, architecture/modeling, implementation, builds, unit testing, code reviews, QA test case reviews, QA testing, defect fixes, documentation, and process enhancements, and for technical solutions for large-scale product or enterprise initiatives.
• Working in a team using Agile development methodologies; Accessing and Gathering Business Requirements.
• Overseeing the SIT and UAT processes and managing and assuring the quality of the defects raised. This involves tracking and identification of project issues through use of troubleshooting skills.
• Utilizing domain knowledge of Interactive Mobile Communications channels including IVR, SMS, Push Notification, WhatsApp and Email in TCPA-Compliance, Reporting, Telecom.
• Applying expertise in software requirements life cycle, including documenting, traceability, design, development, testing, defect tracking and resolution.
• Domestic travel required up to 25% of the time.
• May telecommute from any location in the U.S.
• Unrestricted right to work in US required.

Responsibilities

• Work on Fraud and Collections applications by applying domain knowledge in Fraud defense mechanisms (such as Voice Carousel, ANI Velocity, ANI Spoofing) and Payment integration using web channel, Card, and token payment methods.
• Lead the client through the delivery lifecycle phases of Requirements, Testing and Production implementation.
• Engage with clients to understand their business needs and identify key requirements for Customer Communications software solutions.
• Utilize AWS functionalities, including Athena queries to triage testing issues.
• Apply in-depth knowledge of design, development, configuration, and administration of Classic CCS Applications using VXML, SOAP, JS, integration technologies (Batch, Real-Time Web Services, JSON, etc.).
• Apply extensive experience in the CCS Flows Product development and reporting including technologies to deliver projects on CCS Flows.
• Apply domain knowledge of Interactive Mobile Communications channels like IVR, SMS, Push Notification, WhatsApp and Email in TCPA-Compliance, Reporting, Telecom.
• Contribute and collaborate with Developers and QA testers on design, analysis, architecture/modeling, implementation, builds, unit testing, code reviews, QA test case Reviews, QA testing, defect fixes, documentation, and process enhancements, and for technical solutions for large-scale product or enterprise initiatives.
• Identify redundancy and gaps in processes and propose resolutions. Leverage data analysis to drive decision making.
• Responsible for advising and guiding customers in integrating to Flows with existing Legacy/Classic Applications, in selected engagements, actively participating in the integration by designing, coding, testing, debugging, and documenting App behavior and gaps.
• Apply expertise in software requirements life cycle, including documenting, traceability, design, development, testing, defect tracking and resolution using Agile methodology.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level