Consulting Solution Lead

Oracle

15h

About The Position

The Client Manager for our Customer Health team ensures that AI-generated customer metrics for all customers meet the same high standard as those crafted by a seasoned client manager—delivering decision-grade quality, not generic output.

Your domain expertise must come from firsthand experience owning interventions with complex customers: identifying risks, managing escalations, developing recovery plans, and writing executive-ready summaries that drive internal alignment and action. If you’ve advised Customer executives on mitigating organizational risk, or walked a customer back from the brink, or single handedly rallied an internal VP to take action for a Customer, this role is for you.

You will validate that AI-generated insights meet the rigor required by senior decision-makers through a combination of real-world customer engagement and structured QA reviews.
By staying close to actual customers, through targeted account involvement, sampling AI outputs, and overseeing calibration cycles with AI/ML teams; you’ll ensure that AI-driven health insights are grounded in real customer behavior and deliver truly actionable recommendations, not just pattern recognition.

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.
True innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options.
We also encourage employees to give back to their communities through our volunteer programs.
We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing [email protected] or by calling 1-888-404-2494 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Requirements

• Domain expertise must come from firsthand experience owning interventions with complex customers: identifying risks, managing escalations, developing recovery plans, and writing executive-ready summaries that drive internal alignment and action.

Responsibilities

• Validating that AI-generated insights meet the rigor required by senior decision-makers through a combination of real-world customer engagement and structured QA reviews.
• Staying close to actual customers, through targeted account involvement, sampling AI outputs, and overseeing calibration cycles with AI/ML teams
• Ensuring that AI-driven health insights are grounded in real customer behavior and deliver truly actionable recommendations, not just pattern recognition.

Benefits

• flexible medical
• life insurance
• retirement options
• volunteer programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed