Solution Consultant - New Logo

ServiceNow • New York, NY

9h • Remote

About The Position

As a member of the Solutions Consulting team, you will provide skilled technical expertise to support customers with product and solution leadership during pre-sales engagements. The SC will participate in the acquisition and retention of customers by utilizing world-class technical pre-sales solution consulting techniques to communicate the power, flexibility, and ease-of-use of [product line features] on the ServiceNow SaaS platform.
What you get to do in this role:
The Solution Consultant is a hands-on technical consultant with the ability to deliver and position solutions during while achieving quarterly and annual sales objectives for an assigned territory.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 2+ years of pre-sales solution consulting or sales engineering experience in the customer service, field service or CRM software industry
• Proficiency with the ServiceNow platform or technical expertise with cloud software solutions
• Ability to actively listen to customer requirements and provide a solution to address the customer’s business issue
• Eagerness and willingness to learn
• Demonstrated proactive approach to perform without being told what to do
• Ability to prioritize task and be efficient to minimize wasted effort
• Proven ability to live up to commitments while maintaining integrity and focus on details
• Exceptional communication and presentation skills to include technical and business concepts

Responsibilities

• Support Sales teams in the qualification of customer needs through discovery
• Participate across the sales lifecycle on acquiring new customers
• Provide mentoring and training to peers, colleagues and partners
• Demonstrate the product, both standard and tailored to prospects and existing customers
• Generate product demo scripts and scenarios and maintain demonstration environment(s)
• Scope and deliver Proof of Concept/Proof of Value engagements with prospects
• Respond to Request for Information/Proposal documents
• Stay current on product developments/releases to a level required for demo and POC/POV
• Support Marketing events – user conferences, trade shows, webinars etc.
• Stay current on competitive analyses and understand differentiators between the company and its competitors
• Understand business and technical problems addressed by the products including key regulations, business drivers, evolving business needs, and security
• In conjunction with Sales and Professional Services, conduct transition briefing - communicate commitments and expectations in preparation for deployment
• Act as the ServiceNow subject matter expert at executive briefings and marketing events

Benefits

• equity (when applicable)
• variable/incentive compensation
• health plans, including flexible spending accounts
• a 401(k) Plan with company match
• ESPP
• matching donations
• a flexible time away plan
• family leave programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed