Solution Consultant - HCM

Workday • Usa, CA

1d • Hybrid

About The Position

We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too. About the Team Join an exciting team charting a new path where you will be a leading advocate for customer loyalty. This will involve supporting proactive engagements to accelerate product adoption & optimization, strengthening relationships to improve overall customer health, driving revenue retention and building future product pipeline. About the Role We are seeking a passionate and driven Solution Consultant to join our HCM Customer Engagement & Renewals team. In this role, you will serve as a trusted advisor to our existing customers, helping them improve the value of their investment in Workday’s products. Your primary focus will be on customer retention by driving product adoption and finding opportunities to expand product usage. This role requires a deep understanding of our product suite, excellent discovery and presentation skills, and a consultative approach to customer engagements. This role will engage with varying levels within the customer organization and lead strategic conversations regarding aligning Workday product to business outcomes.

Requirements

• Principal Solution Consultant: 5+ years of Workday Solution Consulting Experience or Product Experience in a Customer Facing Role
• 5+ Workday product knowledge across the HCM suite.
• Sr. Solution Consultant: 3+ years of Workday Solution Consulting Experience or Product Experience in a Customer Facing Role
• 3+ Workday product knowledge across the HCM suite.
• Customer Focus: A passion for customer success and a strong commitment to delivering exceptional service.
• Communication Skills: Excellent written and verbal communication skills, with the ability to explain complex concepts clearly and concisely.
• Discovery Skills: Experience in leading open-ended conversations to uncover opportunity without pre-determined prompts.
• Presentation Skills: Confident and engaging presentation style, with the ability to tailor presentations to different audiences.
• Problem-Solving Skills: Strong analytical and problem-solving skills, and effectively identify and addressing customer challenges.
• Collaboration: Ability to work effectively with cross-functional teams, including sales, value and product development.
• Industry: Understanding of industry best practices and trends
• Customer Success: Familiarity with existing Workday Success Plans and other CX motions

Responsibilities

• Drive Product Adoption: Conduct product demonstrations and workshops to showcase the value and benefits of underutilized products to drive increased feature adoption. Identify and address any roadblocks hindering product adoption. Work with CX and Services to develop tailored adoption plans to guide customers through successful deployment.
• Build Customer Relationships: Establish and maintain strong relationships with key customer team members. Serve as a trusted advisor, providing guidance and support on product-related inquiries and innovation. Understand customer needs and challenges to recommend relevant solutions. Gather customer feedback and share insights with product development teams.
• Identify Product Expansion & Value Realization Opportunities: Analyze customer data and usage patterns to find opportunities for upselling and cross-selling. May collaborate with Sales teams & Solution Consulting teams to develop product expansion strategies. Stay informed about new product releases and features to identify potential use cases for existing customers.
• Ability to travel up to 50% across the US.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees