Solution Consultant - Commercial

ServiceNow • Boston, MA

4h • Hybrid

About The Position

As a Solution Consultant within the Commercial Solution Sales team, you will play a significant role in the company's future success. This position involves guiding revenue for one of the products by collaborating with Sales, Product Management, and the executive team. It is a hands-on technical consulting role that requires deep and broad expertise in solution delivery and positioning throughout the sales cycle. The Solution Consultant is responsible for developing, positioning, and providing product-specific solutions during sales cycles to achieve quarterly and annual sales goals for an assigned territory.

Requirements

• 2+ years of pre-sales solution consulting or sales engineering experience in the customer service, field service or CRM software industry
• Proficiency with the ServiceNow platform or technical expertise with cloud software solutions
• Ability to actively listen to customer requirements and provide a solution to address the customer’s business issue
• Eagerness and willingness to learn
• Demonstrated proactive approach to perform without being told what to do
• Ability to prioritize task and be efficient to minimize wasted effort
• Proven ability to live up to commitments while maintaining integrity and focus on details
• Exceptional communication and presentation skills to include technical and business concepts

Responsibilities

• Support product sales as a technical and domain expert of a client-facing sales team
• Lead discovery workshops to determine customers' challenges and give product demonstrations to align our solution with customer needs
• Answer product feature and technical questions from customers, channel partners and ServiceNow colleagues
• Provide feedback to product management about product enhancements that can address customer needs and provide additional value
• Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team
• Stay current on competitive analysis and market differentiation
• Support marketing events including executive briefings, conferences, user groups, and trade shows

Benefits

• health plans
• flexible spending accounts
• a 401(k) Plan with company match
• ESPP
• matching donations
• a flexible time away plan
• family leave programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees