Solution Architect

ServiceNow • Austin, TX

6h • Remote

About The Position

As a Business Transformation Solution Architect, you will play a critical role in ensuring our customers realize maximum value from their investment in the ServiceNow platform. You will partner with senior stakeholders pre- and post-sale to tailor Deployment, Success and Advisory solutions that align to their strategic goals, driving measurable business transformation outcomes.
The Business Transformation Solution Architect – Major Area, ANZ will combine a deep understanding of product capabilities, and market and competitive dynamics, with a passion to directly inform product roadmap and help our GTM, Inspire Value, Partner, and customer ecosystem understand how to achieve successful business transformations with ServiceNow. This role will be customer facing and will be deeply involved with driving CEG enablement and process with our go to market functions, partners, and their customers. This role will focus on driving growth strategy, enhancing CEG solution sales capabilities, and orchestrating cross-functional ecosystem efforts to build and convert a robust sales pipeline and capture market opportunities.

Requirements

• Proven experience in business transformation, deployments, customer success, or advisory roles within SaaS
• Strong understanding of the ServiceNow platform and enterprise business functions
• Strategic mindset with the ability to link technology investments to tangible business outcomes
• Drive to be an innovative self-starter with a passion for getting things done
• Exceptional communication skills who can build trust with internal partners quickly and engage with customers across all levels of leadership
• 10+ years Enterprise Business Transformation experience
• 10+ years of Customer Success experience
• 5+ years of combined experience in software solution consulting, offering development and strategic account management.
• Track record in creating winning Transformation Success solutions that address evolving customer needs
• Deep understanding and experiences of SaaS product management, account strategy management, leadership, sales operations, change management and organizational transformation
• Strong business and financial acumen
• Executive presence, strong written and oral communication skills
• Excellent people and leadership skills to interact with customers, executive staff, colleagues and cross-functional teams, and third parties.

Responsibilities

• Serve as the strategic advisor to customers, aligning ServiceNow capabilities to their business priorities and transformation agenda
• Design and deliver tailored Success and Advisory solutions that ensure adoption, value realization, and long-term customer success
• Guide executive sponsors and program leaders on governance, change management, and value measurement frameworks
• Collaborate cross-functionally with Customer Success, Product, and Professional Services teams to ensure a seamless and impactful customer journey
• Act as a trusted partner, helping customers build internal capability and maturity to sustain transformation outcomes
• Lead the end-to-end cross-functional engagement across complex business transformation opportunities, engaging with Sales Leaders and Partners at all levels to create engagement, excitement, and the support to world-class transformation proposals
• Strategically design and execute the internal engagement plan and campaigns with the sales and go to market organization based on prioritized customer accounts in early sales stages
• Develop a deep understanding of customer needs, use cases, and success outcomes, pre- and post-sale to influence positive customer sentiment
• Be a champion for enablement activities associated with the introduction and evolution of CEG in region
• Participate in Geo and Area Quarterly business reviews to provide insight, coaching, and updates on CEG priorities
• Deliver and refine high quality sales enablement content that describes the value of CEG innovation with a deep focus on value to the customer
• Support talent acquisition and enablement for key members of Customer Excellence Group (Services Sales, Success Squads, Solution Sales) in region
• Develop best practices assets and prescriptive sales plays to drive adoption by customers and partners
• Support and enable Inspire Value with strategic engagements/EBCs and BVA generation for CEG
• Support the penetration of ServiceNow Impact in all Top customers, refining an effective strategy and supporting our ANZ field sales
• Partner with Delivery to capture unique business needs to inform CEG product strategy with requirements, new features, Accelerators, etc.
• Work in close coordination with Sales, Solution Consulting, Inspire Value, Product Marketing, Success resources, and Technical Alliances to inform product strategy, go-to-market and customer adoption plans
• Develop customer references and customer spotlights
• Build customer relationships and become the trusted expert for the product for the sales organization to bring into high stakes customer conversations
• Establish and cultivate strong c-suite relationships to inform product evolution and method development
• Lead cross-functional teams and provide thought leadership on how our advisory, ES and co-delivery can be optimized as part of our offerings

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed