Solution Architect

Salesforce • Dallas, TX

10d • Hybrid

About The Position

About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Solutions Architect Office hybrid in Dallas, Indianapolis, Seattle, Atlanta or McLean, VA This candidate must be a U.S. citizen (U.S. born or naturalized) operating on U.S. Soil who does not hold dual citizenship with the ability to meet customer and government screening standards applicable to this role, including a Criminal Justice Information Services screening with fingerprint scan. Due to the citizenship requirements for this role, which supports U.S. federal, state, and/or local government customers, citizenship will be verified through two of the following REAL ID Act documents: U.S. Passport, Passport Card, REAL Driver’s License, Global Entry Card, U.S. Government CAC/PIV. You agree to complete a Minimum Background Investigation (MBI) for a Moderate Public Trust position with the U.S. federal government and gain other clearances as deemed appropriate for the role. Have you mastered the balance between creativity and technology? Are you looking to join a technical team trusted to deliver critically important business services that help scale the organization and create unprecedented business value? Do you want to be part of a business that’s improving the state of the world and creating equality for all? The Salesforce Digital Enterprise Technology (DET) is looking for a Solution Architect in Public Sector Architecture Team. This is a key role responsible for architecting scalable solutions for sophisticated projects/problems in Sales and Revenue Business Domain with extensive solid understanding of Salesforce C360 platform, Data Cloud, Experience Cloud, Heroku, Sales Cloud, Service Cloud, Revenue Cloud, Agentforce, Tableau, MuleSoft and Slack product offerings Architect will work with multi-functional business partners, engineers, product managers and strategic vendor partners to design systems aligned to business strategy with a vision for multi year technology roadmap. Deeper business understanding with experience in Sales, Sales Support, Sales Enablement, Sales Compensation and Revenue business domains from Lead to Cash function is preferred.

Requirements

• 13+ years proven experience with preferably 6+ in salesforce solutions
• Experience with Business Architecture methodologies
• Experience with C360 platform, Data Cloud, Sales Cloud, Revenue Cloud, Agentforce, MuleSoft, Tableau, Slack, Heroku and cloud technologies
• Experience with Agile Development Methodology
• Has served as solution architect for multiple enterprise transformation implementations (including sophisticated integrations)
• Strong understanding and experience with object-oriented programming
• Deep functional and business process understanding of lead to cash area

Nice To Haves

• Lead to Order, Sales support, enablement and Sales Compensation echo system
• Proficient in ITIL
• Familiarity with data quality management concepts
• Experience with Security Architecture, Integration Architecture, Data Architecture
• Advanced knowledge of Generic standards: PCI, PII, SOX, GDPR
• Experience related to speaking at Dreamforce, customer conferences, customer meetings
• Experience in Predictive and/or Generative AI technologies
• Strong leadership, relationship building, and negotiating skills
• Outstanding written, verbal, and interpersonal skills
• Ability and desire to collaborate and connect with colleagues and partners on an ongoing and regular basis
• Effective presentation skills and tact required to work with and influence multi-functional leaders
• Ability to operate in a sophisticated environment of multiple projects and partners and to participate in several projects simultaneously
• Salesforce certifications preferred
• Proficiency in software development lifecycle, code management, and release management.
• Agile development experience preferred
• A related technical degree preferred

Responsibilities

• Develop architecture artifacts to improve business architecture, with a focus on innovation and agility.
• Align BT strategy and planning with application development and business roadmaps.
• Provide ongoing architecture review and design support to multi-functional teams.
• Liaise with management and domain experts across the industry and within the organization to accomplish objectives.
• Systems Design: Specify and design solutions across business areas or systems. Evaluate and undertake impact analyses and present different design options on all major design projects and assess associated risks. Ensure that the system design balances functional, service quality, monitoring, observability, security, and systems management requirements.
• Buy/Build Decision Leadership: Lead efforts for new software selection including development of RFI/RFP, review and evaluation of commercial software solutions, lead proof of concepts and development of evaluation matrix through final recommendation, including hands-on execution where needed.
• Define, maintain, and manage architecture models, frameworks and artifacts (e.g. current and future state application architecture diagrams, data models, etc.).
• Business Process Improvement: Analyze multi-functional business processes; identify alternative solutions, assess feasibility, and recommend innovative approaches via technology enablement. Contribute to evaluating the factors which must be addressed in change management.
• Business Analysis: Investigate operational requirements, problems, and opportunities for multi-functional initiatives, seeking effective business solutions through improvements in automated and non-automated components of new or changed processes. Assist in the analysis of partner objectives, and the underlying issues arising from investigations into business requirements and problems, and identify solution options for consideration and potential benefits.
• Relationship Management: Develop and handle expectations for communication channels and/or partner groups. Initiate communications between key contributors and stakeholders(includes Technical and Non Technical audience), lead multi-functional solution architecture by working with other solution architects. Facilitate open communication and discussion between partners.
• Data Analysis: understand corporate data requirements/policy’s, and apply data analysis, data modeling and quality assurance techniques, to establish, modify or maintain data structures and their associated components in and across business areas/ applications of expertise. Provide advice and guidance to BSAs/Developers and others using the data structures and associated components.
• Scoping/Effort Estimates: contribute to solution scoping and effort sizing with all multi-functional teams.
• Research: stay informed on technology/industry trends and product roadmaps to make informed solution architecture recommendations. Contribute in creation of V2MOMs and reference architecture/blueprints for Enterprise Architecture, SDG/BPG, and ACoP.
• Handle data and artifacts in Architecture Repository for a technology domain / platform Leads in creation of application rationalization plan for the technology domain / platform / IT concept Contribute in creation of architecture and design principles & standards
• Manage data and artifacts in Architecture Repository for current project/work, system/application Contribute in creation of enterprise capability map and capability assessment Lead Application catalog for the domain in Enterprise Application Repository
• Leads in creation of application rationalization plan for the business domain Collaborate with TMP to prioritize and influence planned platform upgrades and features in our role of "Customer Zero" to the organization.

Benefits

• time off programs
• medical
• dental
• vision
• mental health support
• paid parental leave
• life and disability insurance
• 401(k)
• an employee stock purchasing program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees