Solution Architect

ViaPlus by VINCI Highways • Plano, TX

9d

About The Position

The Solution Architect will join the Commercial Sales team, specializing in cloud-hosted systems and technology. The ideal candidate will bring deep technical expertise in IT, software solutioning, strong analytical and written communication skills and a commitment to enhancing operational efficiency through technology. This position is responsible for evaluating requirements, analyzing client needs, identifying appropriate services and solutions, and preparing tailored responses to various client solicitations. Working under the guidance of the Senior Solution Manager and in close collaboration with the Commercial department, the Solution Architect will play a critical role in supporting sales initiatives. This includes ensuring technical integrity, scalability, and relevance of proposed IT, customer service and back-office solutions in tolling environments. The candidate will contribute to the development of tailored proposals, support RFP responses, and act as a technical liaison between potential clients and internal teams.

Requirements

• Superior personal and interpersonal attributes (e.g., results-oriented, and performance-oriented work style, creativity, entrepreneurial qualities, personal maturity).
• Ambitious and motivated with leadership skills but a collaborative personality.
• High level of integrity and reliability.
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, including executives, managers, end users, and subject matter experts.
• Excellent analytical skills, logical and structured thinking, and creativity in problem-solving.
• Curiosity, adaptability, and the willingness to learn new processes and methodologies.
• Ability to translate between business, technical, and sales audiences.
• Ability to demonstrate commitment to quality and client satisfaction.
• Ability to work independently and work effectively within a team environment.
• U.S.-based experience working with the end client environment preferably in banking, finance, or transportation/ mobility domain.
• 3-5 years of experience in a technical role with exposure to IVR, ACD, CRM software stack solutions, Azure Cloud and SAAS environments, tolling industry experience is a plus.
• Experience preparing and presenting technology solution documentation verbally and written.
• An Undergraduate degree in any field, major field of study in Technology or Computer Science is a plus.

Responsibilities

• Pre-Sales Support: Collaborates with sales teams to understand customer needs. Crafts and presents tailored technical solutions. Serves as part of the technical support team within the Commercial department to ensure seamless integration of technical expertise into the sales process.
• Client Proposal Requirements evaluation, analysis, and technical proposal writing to ensure compliant and timely response preparation.
• Support Business, Functional, Operational, and Technical solution evaluations.
• Prepare, and maintain project proposal documentation responses.
• Document necessary collected information referring to the proposal requirements and company business practices.
• Perform the analysis, review, and design of system features.
• Create workflow charts, process diagrams, test cases/plans, and business requirements as needed.
• Product Demonstrations: Conducts demos, presentations, and proof-of-concept sessions to showcase product capabilities, making complex technical information accessible to non-technical customers.
• Technical Expertise: Serves as a subject matter expert, answering detailed technical questions and addressing concerns during the sales process.
• Collaborate with Commercial and Marketing teams to understand customer requirements, enhancing sales support strategies.
• Analyze and evaluate contact center technologies to identify areas for improvement and optimization.
• Solution product offerings and baseline system modifications to meet customers' technical requirements and evolving market needs.
• Customer Engagement: Builds relationships with clients, helping them understand how the product fits into their operations or solves specific problems.
• Feedback Loop: Communicates customer feedback to product and engineering teams to influence future development.
• Collaborate with cross-functional teams to implement and integrate new technologies and systems.
• All other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level