Solution Architect (Post-Sales)

Torii • New York, NY

1h • $145,000 - $175,000 • Remote

About The Position

Torii, a recognized Gartner Market Leader in SaaS Management, is on a mission to revolutionize the SaaS management industry. Empowering companies to discover, optimize, and be able to control their SaaS stack. As our Company continues to scale, we're looking for a Junior to Mid-Level Solution Architect to join our team. We’re looking for a Solutions Architect to work post-sales with existing customers, helping them successfully design, deploy, and scale identity governance and SaaS management solutions. This role sits at the intersection of technical expertise, customer success, and product adoption, ensuring customers realize ongoing value from the platform.
You’ll partner closely with Customer Success Managers, Support, Product, and Engineering, acting as the technical authority for complex use cases, integrations, and enterprise environments.
This is an excellent opportunity to be part of an innovative company at the forefront of SaaS Management. If you are passionate about technology, love problem-solving, and enjoy working closely with customers to deliver impactful solutions, we’d love to hear from you!

Requirements

• 2-5 years of experience in Solutions Architect, Technical Consultant, or Implementation Engineer role(preferably in SaaS).
• Experience working post-sales with enterprise or mid-market customers
• Strong understanding of SaaS applications, IT infrastructure, API integrations, and IT ecosystems.
• Strong understanding of:
• Identity & Access Management (IAM)
• Identity Governance & Administration (IGA)
• SaaS applications and cloud environments
• Experience in a startup or high-growth environment.
• Hands-on experience with identity management platforms (Okta, Azure AD, JumpCloud, OneLogin, SailPoint, etc.).
• Familiarity with MDM / UEM platforms (JAMF, Intune, Workspace ONE, Kandji, etc.).
• Exposure to automation & integration platforms (Tray.io, Workato, Boomi, Automation Anywhere, etc.).
• Understanding of ITSM platforms (ServiceNow, Jira Service Management, etc.).
• Experience with HRIS integrations (BambooHR, Workday).
• Working knowledge of RESTful APIs, JSON, OAuth, and API-based integrations.
• Experience with SaaS integrations, including Salesforce, Zoom, Slack and Atlassian
• Experience with JavaScript, Node.js, Ruby, Python, and/or Perl.
• Ability to debug technical issues and proactively improve system processes.
• Excellent communication & presentation skills, capable of translating complex technical concepts into clear business benefits.
• Strong interpersonal skills, with the ability to collaborate across technical and non-technical teams.
• Self-motivated with a growth mindset, eager to learn and improve continuously.
• Ability to work independently with minimal supervision, but confident enough to ask questions or for support when needed.
• Able to analyze existing processes, recommend improvements, and take action on changes that you can impact..
• Ability to interact effectively and deliver technical concepts to technical and non-technical personnel alike.

Nice To Haves

• Basic SQL knowledge is a plus.

Responsibilities

• Serve as the primary technical advisor for existing customers post-implementation
• Guide customers on best practices for access governance, SaaS discovery, lifecycle automation, and compliance
• Own the technical validation process, addressing customer questions, objections, and integration concerns.
• Lead technical discussions with IT, Security, Identity, and Engineering stakeholders
• Support advanced configurations, integrations, and custom workflowsAssist with new use cases, feature rollouts, and platform expansions within existing accounts
• Partner with Customer Success to reduce time-to-value and increase adoption
• Troubleshoot complex technical challenges beyond standard support
• Work closely with Product, Engineering, and Sales to ensure a seamless customer experience.

Benefits

• 100% fully paid health, vision, and dental coverage for you, and 80% coverage for your family.
• Employee share options to give you a stake in our success.
• Generous vacation policy to encourage a healthy work-life balance.
• Unlimited Sick, Medical, Mental Health, and Safe Leave.
• 401k with a 5% Safe Harbor Match to support your financial future.
• Life Insurance and Disability Insurance for added peace of mind.
• Remote Work Setup: Receive a MacBook, mouse, keyboard, monitor, and a $300 WFH stipend.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed