Solution Architect Sr (Collaboration Tools - MS Teams/ZOOM/WebEx/IPTV/Digital)

PNC • Strongsville, OH

24d • $80,000 - $185,150 • Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Solution Architect Sr within PNC's Technology organization, you will be based in Pittsburgh, PA or Strongsville, OH. Role Overview This role is responsible for designing, implementing, and supporting enterprise collaboration solutions with a strong focus on Microsoft Teams and Microsoft Teams Rooms. The position requires deep technical expertise, strong troubleshooting skills, and the ability to collaborate with cross-functional teams and vendors. Job Description Develops solution architecture and resolves complex issues in a variety of projects through the implementation of requirements analysis, expertise support and project supervision. Designs solution architecture in large or complex programs, including system and application designs, software and technical architecture, in accordance with strategies and objectives. Provides expertise for the solution architecture team and other IT staff on a variety of issues in software designs, system architecture and solution-oriented technologies. Communicates with clients and analyses business requirements and processes; makes recommendations, and leads in shaping future plans in solution architecture. Oversees solution architecture project outcomes, including hardware and software design; ensures that each project phase meets overall requirements. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Requirements

• Multiple years of IT experience, with a minimum of 5 years in unified communications, collaboration technologies, or solution architecture.
• Proven hands-on experience with Microsoft Teams, Teams Rooms (Windows & Android), and related collaboration platforms.
• Strong knowledge of Azure services, including Microsoft Entra ID, Azure Autopilot, and Intune.
• Experience configuring and troubleshooting Conditional Access policies and Entra ID–related issues.
• Advanced proficiency in PowerShell scripting and Microsoft Graph API.
• Extensive experience with Teams Voice, PSTN integration, Direct Routing, and Session Border Controllers.
• Deep understanding of Teams administration, policies, and governance models.
• Experience integrating or supporting Zoom, WebEx, IPTV, and digital signage platforms.
• Strong troubleshooting skills using CQD, Power BI, and call quality metrics.
• Familiarity with ITSM tools, preferably ServiceNow.
• Excellent vendor management and stakeholder communication skills.
• Ability to work independently and as part of a collaborative team.
• Strong documentation, analytical, and problem-solving capabilities.
• Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role.
• Roles at this level typically require a university / college degree.
• Industry relevant experience is typically 8+ years.

Nice To Haves

• Competitive Advantages
• Customer Solutions
• Design
• Digital Media
• Enterprise Architecture Framework
• Machine Learning (ML)
• Microsoft Teams
• Risk Assessments
• Technical Knowledge
• Higher level education such as a Masters degree, PhD, or certifications is desirable.
• Specific certifications are often required.
• In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Responsibilities

• Architect and design enterprise collaboration solutions centered on Microsoft Teams and Microsoft Teams Rooms (Windows and Android).
• Define and enforce Teams policies, configurations, and governance frameworks.
• Design, implement, and support Teams calling solutions, including PSTN integration, SIP trunks, and Session Border Controllers (SBCs).
• Ensure best practices for security, scalability, performance, and user experience across collaboration environments.
• Configure, deploy, and optimize Microsoft Teams Rooms hardware, peripherals, and video conferencing systems.
• Design and support integrations with Zoom, WebEx, IPTV, and digital signage solutions.
• Utilize PowerShell scripting to automate administrative tasks and optimize system configurations.
• Leverage Microsoft Entra ID, Azure Autopilot, and Intune for identity management, device enrollment, and security controls.
• Monitor service health and performance using Call Quality Dashboard (CQD), analytics, and reporting tools.
• Support incident and request management using ServiceNow.
• Resolve high-severity production incidents under strict SLA requirements.
• Perform advanced troubleshooting using tools such as CQD, Fiddler, Wireshark, Teams logs, and Power BI.
• Deliver Root Cause Analysis (RCA) documentation within 5 business days of incident closure.
• Collaborate with internal stakeholders and external vendors on solution design, escalations, and issue resolution.
• Provide mentorship, documentation, and knowledge transfer to technical teams.
• Communicate complex technical concepts clearly to both technical and non-technical audiences.
• Develops solution architecture and resolves complex issues in a variety of projects through the implementation of requirements analysis, expertise support and project supervision.
• Designs solution architecture in large or complex programs, including system and application designs, software and technical architecture, in accordance with strategies and objectives.
• Provides expertise for the solution architecture team and other IT staff on a variety of issues in software designs, system architecture and solution-oriented technologies.
• Communicates with clients and analyses business requirements and processes; makes recommendations, and leads in shaping future plans in solution architecture.
• Oversees solution architecture project outcomes, including hardware and software design; ensures that each project phase meets overall requirements.

Benefits

• PNC offers a comprehensive range of benefits to help meet your needs now and in the future.
• Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
• In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level